Client Service Associate II

Step into a client-focused role where accuracy, judgment, and responsiveness make a direct impact. You will support collateral servicing for public fund clients by managing pledging instruments and time-sensitive requests in a well-controlled environment. You will partner closely with internal teams and clients to strengthen digital experience and operational efficiency. If you enjoy solving problems, improving processes, and delivering consistent service, this role offers meaningful opportunities to grow.
Job summary
As a Client Service Associate II in the Collateral management team, you will support public fund collateralization by managing a portfolio of clients and pledging instruments. You will execute transactions and service requests accurately and on time while reinforcing a strong risk and control approach. You will collaborate with internal partners and clients to improve end-to-end workflows, pledging efficiency, and overall service experience.
Job responsibilities
Manage a portfolio of clients by administering collateral and pledging instruments accurately and on time to meet established requirements
Oversee the letters of credit process by reviewing documentation, coordinating with clients and internal partners, and supporting issuance and ongoing maintenance
Maintain collateral records in designated systems by updating client data and adjusting security positions as needed to support client requirements
Execute collateral-related transactions and requests in a business-critical environment, prioritizing timeliness, accuracy, and risk awareness
Review agreements, investment policies, and related documentation to support compliance with applicable regulations, policies, and departmental procedures
Build and maintain an effective risk and control approach by documenting processes and reinforcing a robust control framework
Develop working knowledge across collateral types (e.g., government and agency securities, municipal securities, mortgage-backed securities, letters of credit)
Drive process improvement by contributing to initiatives such as education, workflow enhancements, projects, and operational conversions
Build strong working relationships with clients and internal stakeholders to improve collateral efficiency and support timely execution
Research and resolve issues by investigating root causes, communicating outcomes clearly, and escalating appropriately when needed
Prepare reporting and presentations using Microsoft Office tools (Word, Excel, PowerPoint) to support analysis and stakeholder updates
Required qualifications, capabilities and skills
Experience in client service, collateral management, portfolio servicing, or a closely related financial services operations role
Demonstrated knowledge of fixed income securities and collateral practices, including letters of credit concepts and processes
Strong written and verbal communication skills, including the ability to present information clearly to stakeholders
Proven ability to make timely decisions using sound judgment within defined procedures and controls
Strong analytical and problem-solving skills with high attention to detail in a high-volume, time-sensitive environment
Ability to manage multiple priorities and adapt quickly to changing requirements while maintaining accuracy and controls
Experience reviewing documentation and applying policies/procedures to support compliance and risk management expectations
Experience supporting system reviews, user testing, or process validation activities as needed
Proactive approach to learning new processes and recommending improvements that enhance efficiency and reduce risk
Ability to provide backup support to peers to maintain consistent team delivery
Advanced proficiency in Microsoft Office (Word, Excel, PowerPoint)
Preferred qua