Collection Specialist LATAM

Job TitleCollection Specialist LATAM
Job Description
Collection Specialist LATAM:
As a Collection Specialist, you will manage a portfolio of business-to-business (B2B) customers across Latin America, supporting the end-to-end collections process to ensure timely payment and healthy accounts receivable.
Your role:
Manage the end-to-end B2B collections process for an assigned portfolio of customers across Latin America, from invoice follow-up through payment and account resolution.
Proactively contact corporate customers regarding outstanding balances, secure payment commitments, and follow up on promises to pay.
Monitor aging and delinquent accounts, identify accounts at risk, and take appropriate collection actions to reduce overdue balances.
Investigate and register billing and payment disputes, coordinate with the appropriate internal teams, and follow through until resolution.
Support cash and payment application, including researching unapplied or incorrectly applied payments and resolving account discrepancies.
Partner closely with internal stakeholders such as Finance, Sales, Customer Service, and other relevant teams to address collection issues and escalations.
Maintain accurate customer account information and collection activities in the appropriate systems.
Manage customer escalations professionally while maintaining strong business relationships and ensuring timely resolution.
You're the right fit if:
You have 1+ years of hands-on B2B collections/accounts receivable experience, managing a portfolio of corporate customers.
You have experience supporting Latin American customer accounts or markets and are comfortable navigating different customers and stakeholders across the region.
Experience working in a multinational company or shared-services environment is strongly preferred.
You have practical experience with the end-to-end collections cycle, including aging management, customer follow-up, payment commitments, dispute resolution, account reconciliation, and payment/cash application.
You have experience working directly with business customers and internal stakeholders to resolve complex account, invoice, payment, and collection issues.
You are knowledgeable in SAP and Excel, including Pivot Tables.
You have a High School Diploma or Bachelor’s degree in Finance & Accounting, Economics, Business Administration, or a related field.
You have strong communication, analytical, organizational, and problem-solving skills and are comfortable working with financial data and customer accounts.
How we work together
We believe that we are better together than apart. For our office-based teams, this means working in-person at least 3 days per week.
This is an office role in Costa del Este.
About Philips
We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help the lives of others.
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If you’re interested in this role and have many, but not all, of the experiences needed, we encourage you to apply. You may still be the right candidate for this or other opportunities at Philips. Learn more about our commitment to diversity and inclusion here.