Veterinary Client Service Representative

World Class Medicine.
Purpose-Driven Partnership.
Veritas Veterinary Partners offer exciting career opportunities in state-of-the-art facilities across the U.S. Our hospitals are staffed by board-certified specialists, create a collaborative environment where you can work alongside like-minded, caring professionals. If you're passionate about veterinary medicine, this is your chance to thrive in a dynamic, high-quality setting.
At Veritas Veterinary Partners, our mission is to build a network of trust and opportunity for veterinary professionals nationwide. We specialize in supporting Specialty and Emergency care hospitals, aligning with your unique goals and medical standards. Veritas, founded by Thomas Scavelli, DVM, DACVS, is dedicated to recruiting top-tier talent and fostering collaboration within our community. With a focus on exceptional care, we bring together highly trained veterinarians, technicians, and teammates committed to our patients’ well-being.
We believe in Truth in Medicine and Trust in Partnerships, ensuring we always provide the highest standard of care. Come join us and make a meaningful impact on the community you serve.
Denver Veterinary Specialists (DVS) is seeking a Client Service Representative to join our growing specialty team at our Wash Park location. Wash Park will open with surgery as its first specialty service and will expand to additional specialties as the practice grows. In addition to front desk duties, this role includes billing coordination responsibilities. This is an exciting opportunity to be part of a new specialty practice from the beginning, with training provided prior to the opening of our Wash Park location.
Compensation & Schedule
$21.00 - $24.00 per hour, based on experience
Monday through Thursday, 8:00 AM - 6:00 PM
Availability to work weekends in the future as the practice grows
Training & Location Information
The hired CSR will complete initial training at Wheat Ridge Animal Hospital. Training will continue until the opening of our Wash Park location.
We plan to open with a target opening of December 2026
Qualifications
Previous experience in customer service required; veterinary or medical front-desk experience preferred
Strong communication skills, both in person and over the phone
Ability to multitask and remain calm in a fast-paced, specialty environment
Excellent attention to detail and organizational skills
Professional, compassionate, and client-focused demeanor
Comfortable using computer systems for scheduling, billing, and medical records
Billing, accounts receivable, or pet insurance claims experience preferred
Comfortable discussing estimates and costs with clients in a clear, compassionate way
Team-oriented with a positive attitude and willingness to learn
Key Responsibilities
Greet clients and patients in a professional, welcoming manner
Answer phones, schedule appointments, and manage referrals for surgical and specialty services
Accurately enter and maintain client and patient information
Prepare and review treatment estimates with clients, including surgical estimates and required deposits
Ensure all services and charges are accurately captured on invoices, working with the medical team to resolve discrepancies
Process payments, deposits, refunds, and account adjustments according to hospital policy
Assist clients with payment plans and third-party financing options
Complete daily transaction reconciliation and end-of-day close-out reports
Monitor accounts receivable and follow up with clients on outstanding balances
Assist clients with pet insurance claims and required documentation
Communicate clearly with clients regarding appointments, directions, and general service information
Support client education and follow-up communication as directed by the medical team
Maintain a clean, organized, and efficient front desk and lobby area
Collaborate closely with veterinarians, technicians, and assistants to ensure excellent client experience
Benefits
Highly competitive pay based on experience
Medical, vision, and dental insurance options (some plans paid up to 100%)
401(k) retirement options with company match
Paid time off—and time to enjoy it
6 weeks paid parental leave for full-time team members
Mental health support through Talkspace
Pet discounts and Trupanion Pet Insurance
Basic life insurance and additional voluntary insurance options
Location
300 East Alameda Ave., Denver, CO 80209
Base Pay
$21—$24 USD
Veritas Veterinary Partners is an equal opportunity employer. In accordance with the requirements of all applicable federal, state and local laws, we welcome and encourage diversity in the workplace regardless of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status or any other legally protected status. Applicants must be authorized to work in the U.S. All current positions require the ability to speak, read, and write English proficiently. Additional fluency in other languages is preferred but not required.
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