tele caller

Company Description Ellora EPC Pvt. Ltd. is a leading Engineering, Procurement, and Construction contractor in India, with roots dating back to 1988. The company delivers industrial, commercial, residential, road, and interior construction projects for national and multinational organizations, as well as government and non-government trusts. Originally focused on civil construction, Ellora has evolved into a comprehensive EPC turnkey solution provider. With over three decades of experience, the team emphasizes quality construction, timely completion, and personalized solutions. Ellora’s in-house civil engineering and management team is equipped with advanced capabilities to turn client vision into reality.
Role Description This is a full-time, on-site Tele Caller role based in Nashik. The Tele Caller will handle outbound and inbound calls to existing and potential clients, providing information about Ellora EPC’s services and capturing customer requirements. The role involves maintaining call logs, updating customer records in the CRM or sales tracking systems, and following up on leads to support the business development team. The Tele Caller will coordinate with project, sales, and administration teams to schedule meetings, share project details, and ensure smooth communication. The position also includes addressing basic customer queries, escalating complex issues to relevant team members, and contributing to a professional and courteous customer experience.
Qualifications
Candidates should possess strong verbal communication and active listening skills, with clear and professional telephone etiquette.
Candidates should possess basic computer literacy and familiarity with CRM or call management tools, email, and MS Office applications.
Candidates should possess customer service and relationship-building skills, including patience, empathy, and problem-solving abilities.
Candidates should possess time management and organizational skills to handle call volumes, documentation, and follow-ups efficiently.
Prior experience in tele calling, telesales, or customer support, preferably in construction, infrastructure, or related industries, is beneficial.
Ability to work on-site in Nashik and collaborate effectively with cross-functional teams.
Minimum educational qualification: Higher Secondary (12th) or Diploma; a graduate degree in any discipline is an advantage.
Proficiency in English, Hindi, and local languages (such as Marathi) will be an added advantage.

Work arrangement
No