Patient Care Coordinator

Our office, Daniel Chin DDS & Associates - Hoffman, is seeking a Patient Care Coordinator to join our busy specialty practice. This position also supports the Chicago location as needed.
Our office is looking for a talented and pleasant patient care coordinator to take on all administrative and front office duties to provide an exceptional experience to all patients and visitors. Here is what you need to know about the role, our team and why we could be the right next step in your career.
Your Responsibilities
You will be responsible for making a positive and lasting first impression. The ideal candidate should bridge the gap between customer obsession and clerical management. You should be able to deal with complaints and give accurate information. The goal is to make guests and visitors feel comfortable and valued while during their visit which means the following:
Welcoming patients to the dental office
Maintaining accurate patient records
Answering all incoming calls and redirecting them or keeping messages
Check, sort and forward emails
Keep updates records and files
Keep front desk tidy and presentable with all necessary material (pens, forms, paper etc.)
Able to travel to both Hoffman and Chicago locations as needed
As an essential member of our office, you will also help to facilitate/coordinate other office responsibilities as needed.
Your Background
You are a resourceful Patient Care Coordinator that strives to ensure patients receive the experience they deserve. You're a team player that is adaptable to new and challenging tasks. You’re an enthusiastic, passionate and collaborative problem-solver who is always proactively striving for excellence. You also have the following:
At least 1+ year(s) of experience as a front office representative or similar role
Familiarity with office machines (e.g. fax, printer etc.)
Strong communication and people skills
Good organizational and multi-tasking abilities
Problem-solving skills
Customer service orientation
A high school diploma
Desires to help your patients
Must be able to sit and stand for extended periods of time.
Must be able to operate standard office equipment
Must be able to assist patients safely in and out of chairs or treatment areas
Must be able to maintain clinical positioning for extended periods
Must be able to work around medical equipment and instruments
Must be able to adhere to OSHA and infection control standards
Must be able to perform repetitive hand and wrist movements
Must be able to respond quickly in emergency situations
If this sounds like you, you will fit right in with the team!