Repair Coordinator

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About the role
Sulzer's Los Angeles Service Center (LASC) is hiring a Repair Coordinator to own the execution of pump repair jobs from order entry through final delivery.
This is a central role that bridges Sales, the Shop, Engineering, Quality, and the customer — making sure scope, schedule, documentation, and communication stay aligned on every job in our backlog.
You will manage a portfolio of active repair orders for centrifugal pumps (BB1–BB5, OH, VS) serving power generation, refining, water, and industrial customers across the Western U.S. The role is high-visibility, fast-paced, and well-supported by experienced Sales Reps, Shop Leads, and Engineering.
Key responsibilities
Own assigned repair jobs end-to-end: order entry, scope confirmation, inspection reporting, repair execution tracking, final documentation, and on-time delivery.
Build and issue technical proposals (inspection reports, repair quotes, supplementary scope) using the LASC standard template, in coordination with the assigned Sales Representative.
Coordinate daily with Shop Leads and the Service Center Superintendent on job scheduling, resource allocation, parts availability, and execution priorities.
Manage customer communication on job status, inspection findings, photos, scope changes, and revised delivery dates; schedule and confirm customer Witness and Hold Points.
Maintain accurate job data in SAP — order status, milestones, hours, materials, costs, and delivery dates — and support backlog reviews and forecasting.
Compile and harmonize inspection documentation: BOMs, dimensional reports, photo packages, NDE results, and final repair reports for customer delivery.
Coordinate with Engineering on technical clarifications, non-standard repairs, and engineered solutions.
Support Quality (ISO 9001) and EHS (ISO 14001 / 45001) procedures across the jobs you own; participate in nonconformity tracking and corrective actions when applicable.
Coordinate logistics: inbound equipment receipt, parts procurement follow-up, and outbound shipping to the customer.
Required qualifications
Minimum 3 years of experience in repair shop coordination, project coordination, customer service in industrial services, or a related operations role.
Strong written and verbal communication skills in English; comfortable interfacing directly with industrial customers (procurement, reliability, and maintenance contacts).
Working knowledge of mechanical equipment — pumps, compressors, motors, or other rotating equipment.
Proficient in Microsoft Office (Excel, Word, Outlook); able to read and interpret mechanical drawings and BOMs.
Strong organizational discipline: able to manage 15–30+ concurrent jobs at different stages without losing track of commitments.
High school diploma or equivalent; technical or engineering education a strong plus.
Preferred qualifications
Direct experience with centrifugal pumps or rotating equipment repair.
Experience using SAP (order management, project systems, or service modules).
Prior experience in an ISO 9001-certified repair shop or service center.
Familiarity with API 610 / API 682 and customer specifications common in oil and gas, power, and water markets.
Reports to: Service Center Manager
Location: Santa Fe Springs, CA (on-site)
What we offer you
What We Offer You
15 days of paid time off and 12 company-paid holidays
401k plan with a 6% match
Comprehensive health plan including medical, dental, vision, Life, short-term & long-term disability
Health savings account matching
Motivating wellness program
Employee Assistance Program
Paid paternal leave
Gym reimbursement
Sulzer is an equal opportunity employer. We believe in the strength of a diverse workforce and are committed to offering an inclusive work environment.
We are proud to be recognized as a Top Employer 2026 in Brazil, Canada, China, Finland, Germany, Ireland, Mexico, Switzerland, South Africa, the UK and the USA.