Complex Security Systems Technician

About Johnson Controls
Johnson Controls, a global leader in thermal management, mission-critical building systems, energy efficiency, and decarbonization, helps customers use energy more productively, reduce carbon emissions, and operate with the precision and resilience required in rapidly expanding industries such as data centers, healthcare, pharmaceuticals, advanced manufacturing, and higher education.
For more than 140 years, Johnson Controls has delivered performance where it really matters. Backed by advanced technology, lifecycle services and an industry-leading field organization, we elevate customer performance, turn goals into real-world results and help move society forward.
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Here's what we have to offer
Competitive pay.
Paid vacation, holidays, and sick time.
Comprehensive benefits package, including pension, medical, dental, and vision care.
Extensive product and on-the-job/cross-training opportunities, supported by our outstanding internal resources.
Encouraging and collaborative team environment.
Dedication to safety through our Zero Harm policy.
JCI Employee discount programs (The Loop by Perk Spot).
Company vehicle, tools, and equipment provided to complete all jobs.
Scheduling and management support.
What you will do:
Perform installation, integrations, commissioning and service activities on access control systems, CCTV, intrusion alarm and intercom systems.
How you will do it:
Install and inspect equipment to meet customer expectations and manufacturer specifications.
Field coordination and communication, system programming, integrations, commissioning, AHJ testing and training on new system installations
Evaluate and diagnose equipment that requires servicing as well as troubleshooting potential field wiring problems
Provide specific solutions and recommendations to customers on the most efficient and cost-effective method in restoring a specific system back to normal condition
Manage assigned Electronic Systems service calls regarding field labour hours estimated
Customer satisfaction through coordination, response to customer requests and problems
Prepare reports on daily activities
May be required to work overtime
May be required to work out of town
Read and understand complicated blueprints, diagrams, schematics, submittals, software/system programs, and operation/product manuals
Capable of working in cramped workspaces such as ducts, crawl spaces, above ceilings, etc.
Required to work at heights – Ladders/AWP
Must adhere to all JCI safety policies and procedures
Complete mileage and monthly vehicle reports in a timely manner
What we look for:
Experience / comfortable with Servers, and different operating systems
Working knowledge of personal computers (Windows 10, Server 2016) and Microsoft's suite of Office software
Working knowledge of IT network systems
Ability to use hand and power tools and test equipment such as multi-meters, digital analyzers, battery analyzers, frequency meters, decibel meters and communication devices as required
Able to carry and move equipment/tools weighing up to 40 pounds
Demonstrated working knowledge of electricity and electronics
Experience with installation and service of access control, CCTV, intrusion, and intercom systems
Minimum high school/trade school graduate, 2-year Associate degree in a technical field involving electronics or computers preferred
Ability to effectively work independently
Demonstrated aptitude for troubleshooting systems and performing necessary repairs
Demonstrated high level of customer service
Excellent verbal and written communication skills
Comfortable working in an environment that may involve climbing ladders and scaffoldings with equipment
Ability to work on Aerial Work Platform
Ability to read and understand complex building architectural, and electrical documents, as well as project plans, specifications, schedules, and equipment installation/operation/troubleshooting manual.
Security experience with C-Cure 9000, Kantech, Genetec, Lenel/S2, Milestone, Exacq, Avigilon, DSC, Commend, AIPhone,
CCURE 9000 or Genetec, certification preferred.
Valid Class 5 Driver’s Licence (or Canadian equivalent) with a clean driving record.
HIRING HOURLY RANGE: $30-$41.50 (Hourly rate to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data.) This position includes a competitive benefits package. The posted salary range reflects the target compensation for this role. However, we recognize that exceptional candidates may bring unique skills and experiences that exceed the typical profile. If you believe your background warrants consideration beyond the stated range, we encourage you to apply. To support an efficient and fair hiring process, we may use technology assisted tools, including artificial intelligence (AI), to help identify and evaluate candidates. All hiring decisions are ultimately made by human reviewers. For details, please visit the About Us tab on the Johnson Controls Careers site at https://jobs.johnsoncontrols.com/about-us
Johnson Controls’ Canadian subsidiaries are committed to providing reasonable accommodation to applicants, candidates and employees with disabilities, in accordance with applicable human rights legislation, and in Ontario, in accordance with the Accessibility for Ontarians with Disabilities Act (“AODA”). When requested, accommodation will be provided throughout all stages of the recruitment and selection process. To request accommodation, please contact us. Any information you provide related to accommodation measures will be treated as confidential. A copy of Johnson Controls’ applicable AODA policies are available on our website at www.johnsoncontrols.com for your reference, and can be made available in accessible formats upon request.