Senior Solution Architect - FDE

Company Description Zingly.ai enables organizations in regulated industries to orchestrate high-value customer journeys using AI. Instead of simply managing interactions, the platform coordinates AI, people, and existing enterprise systems to drive journeys to completion. Zingly.ai supports revenue growth and customer retention in critical moments across sectors such as retirement services, banking, credit unions, insurance, and airlines. The solution works with clients’ current technology stack, turning customer intent into measurable business outcomes and letting applicants improve customer experiences at scale.
Role Description The Senior Solution Architect – FDE is a full-time remote role responsible for designing and delivering end-to-end solutions that leverage Zingly.ai’s platform within complex enterprise environments. This role involves working closely with customers to understand business objectives, translating requirements into solution architectures, and guiding implementation teams through software development and integration activities. The Senior Solution Architect collaborates with product, engineering, and consulting teams to map customer journeys, optimize business processes, and ensure solutions meet regulatory and performance standards. Daily responsibilities include creating technical designs, leading technical discussions, hands-on build, supporting proof-of-concept initiatives, and advising customers on best practices for deploying and scaling Zingly.ai across their existing stacks.
Qualifications
Demonstrated expertise in Solution Architecture, including designing scalable, secure, and resilient enterprise solutions.
Strong Consulting and stakeholder management skills, with experience gathering requirements and influencing technical and business decisions.
Hands-on software development experience, with proficiency in modern programming languages and frameworks relevant to CCaaS, SaaS, and cloud-based platforms.
Proven Integration skills, including working with APIs, microservices, and enterprise systems (CRM, contact center, IVR, core banking, or similar).
Solid understanding of Business Process design and optimization, particularly in regulated industries such as financial services or insurance.
Experience with cloud platforms (e.g., AWS, Azure, GCP) and architectural patterns such as event-driven, microservices, and data-centric architectures.
Ability to communicate complex technical concepts clearly to both technical and non-technical audiences.
Bachelor’s or advanced degree in Computer Science, Engineering, Information Systems, or a related field, or equivalent practical experience.
Background in AI-driven (Voice and Digital) or customer journey orchestration solutions is highly beneficial, with experience in Python and Java
Comfort working in a remote, distributed environment with cross-functional teams across time zones.

Work arrangement
Yes