Network Strategic Account Manager

At Uprise Health our Mission is transforming the delivery and accessibility of mental and behavioral healthcare and to bring whole person care to every individual worldwide
Our Values:
Compassion: We demonstrate empathy and understanding towards individuals experiencing mental and behavioral health challenges and foster a culture of care and support within our partnered organizations.
Integrity: We operate with honesty, transparency, and ethical principles in all aspects of service delivery and organizational conduct.
Collaboration: We foster teamwork, communication, and synergy to achieve common goals and maximize collective potential.
Velocity: We are committed to delivering timely and responsive support, ensuring individuals receive the care and resources they need with efficiency and empathy.
Advocacy: We advocate for mental and behavioral health awareness and access to quality care by promoting mental wellness and reducing barriers to treatment.
Overview
The Network Strategic Account Manager is responsible for owning and growing Network client relationships, ensuring retention, satisfaction, and long-term value realization.
This role sits at the intersection of client strategy and service delivery, requiring someone who can both manage day-to-day needs and elevate conversations to an outcome-driven level.
Success in this role means not just maintaining accounts, but actively identifying risks, strengthening relationships, and driving measurable engagement and utilization of Uprise Health solutions.
Key Responsibilities
The Network Strategic Account Manager serves as the primary contact for assigned clients and is responsible for maintaining and growing long-lasting partnerships within their book of business. They will consistently provide excellent customer service to their accounts, oversee renewals and upsells and ensure execution on both. They represent the clients’ needs and goals within Uprise Health and ensures accurate communication of those needs to various internal departments.
Client Ownership & Relationship Management
Responsible for all client communications, including proactive communications, and the efficient completion of client deliverables
Serve as the primary point of contact for assigned clients and brokers
Build and maintain strong relationships across leadership, and key stakeholders
Lead and managing regularly cadenced calls/meetings, as well as onsite or virtual QBR’s, aggregate end-of-year reporting, renewal discussions, and facilitate all strategic success planning initiatives
Ensure clients feel supported, heard, and confident in Uprise as a partner
Responsible for accurate and timely reports related to marketing and service goals
Retention & Growth
Responsible for growing accounts through retaining existing contracts and upselling new solutions
Own client retention across your book of business
Proactively identify at-risk accounts and execute recovery strategies
Lead renewal strategy, including pricing, positioning, and negotiation support
Identify opportunities for expansion (buy-ups, additional services, enhanced offerings)
Account Management
Responsible for developing, maintaining and executing tailored Strategic Account Plans (SAP)
Translate client goals into actionable account strategies
Position Uprise solutions in terms of business impact (engagement, wellbeing, productivity)
Partner with brokers to strengthen alignment and influence renewal outcomes
Deliver value storytelling backed by data and outcomes
Program Performance & Engagement
Monitor utilization, engagement, and key performance indicators
Identify trends and recommend strategies to improve performance
Partner with internal teams to execute engagement campaigns and initiatives
Ensure clients understand and maximize available services
Operational Execution
Coordinate cross-functional support across operations, clinical, and product teams
Manage escalations and ensure timely resolution of client issues
Maintain accurate account documentation and activity tracking in Salesforce
Support implementations, renewals, and ongoing service delivery needs
Internal Collaboration
Act as the voice of the client internally
Provide feedback to product and leadership based on client insights
Partner with sales, operations, and leadership to ensure alignment and execution
Contribute to process improvements and standardization across the team
Essential Education and Experience:
3+ years of experience in account management, client success, or customer-facing roles
Demonstrated success in client retention, relationship management or sales
Experience in healthcare, behavioral health, EAP, or employer benefits strongly preferred
Proven ability to manage multiple accounts and priorities effectively
Strong communication and relationship-building skills
Experience leading client meetings and presenting to stakeholders
Ability to navigate ambiguity and operate in a fast-paced environment
Adaptability and strong problem-solving skills
Strong presentation skills and comfort in speaking to/with all levels of an organization
Additional duties as assigned
Bachelor’s degree preferred
Willingness to travel nationally and to attend meetings and/or conferences as requested.
Must represent the company in a professional manner
Punctuality and good attendance expected
Working Environment:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee regularly works near office equipment (telephone, computer) and other employees. The employee works in normal office conditions where there is no physical discomfort due to temperature, dust, noise, etc. Verbal and written communication, telephone usage, filing, sitting, typing, driving, reading and carrying required to perform the essential functions of this job.
The compensation range is based on the candidates experience and/or level of education or certifications.
Uprise Budgeted Pay Range
$75,000 - $75,000 USD
Uprise Health is an equal opportunity employer. In accordance with anti-discrimination law, Uprise Health prohibits discrimination and harassment of any type and affords equal employment opportunities to employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law. Uprise Health conforms to the spirit as well as to the letter of all applicable laws and regulations.

Work arrangement
Yes