Senior Territory Service Representative:383975

Pickup & Delivery Operations
Execute timely pickup and delivery of shipments across assigned territories while meeting defined service commitments.
Ensure accurate handling, loading, transportation and delivery of customer shipments.
Optimize daily route execution to maximize delivery productivity and customer coverage.
Maintain high first-attempt delivery success and minimize service failures.
Support branch operations during peak business periods and contingency situations.
Customer Service & Brand Representation
Deliver an exceptional customer experience during every customer interaction.
Professionally represent the Blue Dart brand while interacting with customers.
Build positive relationships with regular customers and business accounts.
Resolve routine customer concerns and escalate complex issues appropriately.
Ensure excellent personal grooming, professional conduct and uniform compliance at all times.
COD & Documentation Management
Collect and reconcile Cash on Delivery (COD) payments accurately.
Ensure timely remittance of collections in accordance with company procedures.
Obtain Proof of Delivery (POD) and complete all shipment documentation accurately.
Ensure zero discrepancies in shipment documentation and cash handling.
Maintain complete compliance with operational documentation requirements.
Operational Excellence
Perform accurate shipment scanning using handheld devices and digital applications.
Ensure timely system updates for pickups, deliveries and shipment exceptions.
Strictly adhere to Standard Operating Procedures (SOPs) and operational guidelines.
Identify operational issues and recommend improvements to enhance productivity.
Support implementation of process improvements introduced by branch operations.
Coaching & Team Support
Support induction and on-the-job training of newly joined TSRs.
Guide team members on operational procedures, customer interactions and safety practices.
Share best practices to improve delivery productivity and service quality.
Assist Shift In-charges during operational contingencies.
Promote teamwork and knowledge sharing across the operations team.
Safety & Compliance
Ensure compliance with all road safety regulations and Blue Dart safety standards.
Drive safely while protecting customer shipments and company assets.
Report accidents, operational incidents and security concerns immediately.
Ensure adherence to statutory and operational compliance requirements.
Maintain zero tolerance towards unsafe operating practices.
Vehicle & Asset Responsibility
Maintain assigned vehicle or personal two-wheeler in safe operating condition.
Ensure statutory documents and driving licence remain valid.
Report maintenance requirements promptly.
Ensure cleanliness and upkeep of the vehicle used for operations.
Workplace Discipline & Brand Representation
Maintain high standards of personal grooming, hygiene and professional appearance.
Wear the prescribed Blue Dart uniform and identity card while on duty.
Demonstrate discipline, punctuality and professionalism at all times.
Follow workplace rules, operational discipline and company policies.
Represent the Blue Dart brand positively through behaviour, teamwork and commitment to service excellence.
Stakeholder Collaboration
Coordinate closely with Shift In-charges, Operations Supervisors and branch teams.
Support smooth coordination between inbound, outbound and customer service teams.
Participate in daily operational briefings and service reviews.
Contribute towards achieving branch productivity and service quality objectives.

Work arrangement
No