Children's Case Manager

Mountain Home is seeking a Children’s Case Manager (CCM) to enhance the outcomes, experiences, and value for the families served. The CCM will provide comprehensive case management to children between the ages of 0 and 18 through the implementation of individual treatment plans, case coordination, and advocacy. The Children’s Case Manager links children to essential medical, social, educational, vocational, and recreational services.
The ideal candidate has a passion and talent for helping others, communicating clearly and compassionately, and has the ability to connect and empathize with individuals, including diverse and marginalized populations. They are detail-oriented, efficient, and highly organized. They remain calm in high-stress situations and are able to work without direct supervision. They are trustworthy, dependable, relatable, and friendly. The ideal candidate is familiar with children's social services in the Missoula community, has knowledge of mental illness and treatment, has two or more years of experience providing case management or similar services, and has a bachelor’s degree in social work or human services or a related field.
Status: Non-Exempt, Non-Shift, Full-time, 32 hours/week
Pay Range: $19.50 - $24.50, based on years of experience, education, and training
Benefits: Dental, Vision, Life, and Short Term Disability Insurance, EAP, SIMPLE IRA match of 3%, paid time off, and much more!
Location: 80% of work will be performed in the community, client homes, or office
Travel: This position requires frequent local travel, approximately 30% of weekly time using company vehicles
Reports To: Clinical Director
Essential Functions
Meeting weekly for case management with clients and maintaining client files
Building rapport with clients while maintaining professional boundaries at all times
Providing services primarily in the community or clients’ homes
Providing staff with client history/special requirements and hosting team meetings
Making referrals to other services such as mental health services, parenting, etc.
Communicating with clients’ therapists for care coordination and treatment planning
Providing transportation and serving as an advocate for clients at appointments
Completing and overseeing the discharge process for all assigned clients
Documenting dates, times, and progress notes for all meetings in an online database
Meeting and maintaining billing hours expectations and documentation timelines
Attending meetings and training as required and meeting regularly with supervisor
Other appropriate and job-related tasks as assigned
KEY PERFORMANCE INDICATORS
100% of documentation is recorded accurately within the required timelines
Goal billable hours are met at least 90% of the time
Treatment plans are completed to standard within the provided timeline
Progress on treatment plans is tracked and documented to standard and case consultation is sought regularly to best facilitate client progress
The discharge process is completed following policy and department timelines
MEASURES OF ACCOUNTABILITY:
50% of time allocated to case management sessions with clients
20% of time allocated to documentation of case management with clients
10% of time allocated for client coordination and communication
10% of time allocated to supervision, meetings, and collaboration
10% of time allocated to continuous professional development
Who We Are
Mountain Home is a Missoula nonprofit whose mission is to provide a safe home and nurturing community where young mothers discover their strengths, and children thrive. Over the last 25 years, we have built an effective, holistic model of care that integrates supportive housing, mental health care, employment and education support, trauma-informed childcare, and more. We work closely with young families, donors, and community partners to build brighter futures, two generations at a time.
Take a few minutes to read why we are an employer of choice!
What You'll Do
The Children's Case Manager is responsible for the following:
Providing direct support to clients, including assistance with paperwork, goal planning, and skill-building.
Maintaining accurate and timely client documentation, including dates, times, and progress notes for all meetings, in the electronic health record system.
Building rapport with clients while maintaining professional boundaries at all times
Providing services primarily in the community or clients’ homes
Providing staff with client history/special requirements and hosting team meetings
Making referrals to other services such as mental health services, parenting, etc.
Communicating with clients’ therapists for care coordination and treatment planning
Providing transportation and serving as an advocate for clients at appointments
Completing and overseeing the discharge process for all assigned clients
Meeting and maintaining billing hours expectations and documentation timelines
Attending meetings and training as required and meeting regularly with

Employment type
Full-Time (30+)

Work arrangement
No