Assistant Manager, Village Homes

Live Your Passion. Add Your Magic.
At Montage International, we are doing something different, something exciting and it takes passionate people to bring our vision to life. We have built a culture that leads with the important notion we live by every day; do what you love. If this resonates with you, we look forward to receiving your application.
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At Montage International It’s All Because of YOU!
Assistant Residential Manager
Imagine turning your passion and talent into a fulfilling career. Imagine a beautiful workplace where you can learn, grow, and have fun. At Montage International, we know our success is all because of you. Here, you’re not just an associate but a passionate creator of authentic, personalized experiences. You’ll feel empowered to think creatively, discover career growth opportunities, and have fun while crafting lasting, cherished moments for our guests. Working at Montage International is more than a job; it’s a way of life. Don’t just imagine the possibility — join us.
The Assistant Residential Manager supports the Village Homes leadership team in the day-to-day management and operations of a portfolio of luxury private residences, ensuring an exceptional homeowner and guest experience through personalized service, proactive property oversight, and flawless operational execution. Serving as the primary liaison between homeowners, guests, resort departments, and service partners, this role ensures each residence is impeccably maintained, expertly managed, and consistently reflects the brand's luxury standards. The Assistant Residential Manager provides hands-on operational leadership while cultivating strong homeowner relationships and delivering the elevated service synonymous with a world-class luxury resort.
Your Leadership
Oversee the day-to-day operations of assigned residences, ensuring exceptional presentation, functionality, and readiness at all times
Serve as a trusted advisor and primary point of contact for homeowners regarding all property-related matters
Coordinate homeowner arrivals, departures, and special requests to ensure a seamless ownership experience
Anticipate homeowner needs and implement tailored solutions that exceed expectations
Conduct regular homeowner outreach and property reviews to ensure satisfaction and identify enhancement opportunities
Maintain strict confidentiality and professionalism in all homeowner interactions.
Conduct routine inspections of residences, documenting findings, and implementing corrective action where necessary
Coordinate preventive maintenance programs and oversee repairs, renovations, and capital improvement projects.
Manage vendor and contractor relationships to ensure work is completed according to scope, budget, timeline, and luxury service standards
Monitor property condition and provide recommendations to preserve and enhance property value.
Ensure all residences are maintained in accordance with brand standards, safety requirements, and best operational practices
Coordinate all pre-arrival and departure preparations for homeowners and rental guests
Perform detailed post-departure inspections to ensure residences are restored to brand standards
Verify residences are fully prepared, stocked, and inspection-ready prior to arrival
Partner closely with Housekeeping, Engineering, Front Office, Recreation, Security, and Food & Beverage teams to deliver seamless service experiences
Resolve guest and homeowner concerns promptly, professionally, and effectively
Maintain oversight of online inventory, reservations systems, and property presentation platforms, conducting regular audits to ensure accuracy and consistency
Review homeowner statements, reserve accounts, and property-related expenditures to ensure accuracy and transparency
Review and approve invoices, work orders, purchase requests, and service contracts within established authority levels
Monitor operating expenses and identify opportunities to improve efficiencies while protecting service standards
Assist in the preparation of annual budgets, reserve planning, and capital expenditure forecasting
Provide homeowners with detailed updates regarding maintenance projects, expenditures, and property performance
Maintain compliance with all company policies, health and safety regulations, and operational procedures
Ensure furnishings, fixtures, amenities, and owner inventory meet presentation standards at all times
Promote a culture of excellence and attention to detail throughout all residential operations
Provide day-to-day operational support for Residential Services, Housekeeping, and associated operational teams
Participate in recruitment, onboarding, training, coaching, and performance development initiatives
Promote accountability, engagement, and a culture of luxury service excellence
Perform other duties as required
About You
You are passionate about Operations within Residential
You are a pro-active business partner
You are open to learning, developing, and growing both yourself, personally, and helping others do the same
You are trustworthy and have integrity
Must Haves
Bachelor's degree in Hospitality Management, Business Administration, Property Management, or a related field preferred
Minimum of 3-5 years of experience in luxury hospitality, residential management, property management, or resort operations
Experience working within a luxury hotel, private club, branded residence, or ultra-luxury resort environment strongly preferred
Exceptional interpersonal, communication, and relationship-building skills
Strong understanding of luxury hospitality and residential property management operations
Ability to manage multiple priorities while maintaining impeccable attention to detail
Strong financial acumen, budgeting, and administrative skills
Proficiency in Microsoft Office, property management systems, and hospitality technology platforms
Proven ability to exercise sound judgment, professionalism, and discretion when dealing with high-net-worth homeowners and guests
Ability to work flexible schedules, including evenings, weekends, and holidays when business needs require
You will Enjoy
DTO (Discretionary Time Off)
Healthcare benefits
Health Savings Account and Flexible Spending Accounts
401[k] retirement plan with company matching, fully vested, and loan option
Daily Pay Opportunities
Banking and Investing Program offers preferred rewards, mortgage discount, and waived fees
Fertility & Family Forming Assistance
Parental leave pay differential
Pet Insurance
Hotel discounts
Free meals
Fitness & wellness discounts
LinkedIn Learning membership
Hearts of Montage community engagement
Associate’s events throughout the year
Physical Requirements
Must be able to sit at a desk for up to five (5) hours per day
Walking and standing are required, and length of time may vary
Talking and hearing occur continuously in the process of communicating with guests, supervisors, and subordinates; use of these senses will occur on a constant basis
Grasping, holding, sitting, walking, repetitive motions, bending over
Ability to lift and carry up to 50 pounds
At Montage, we want every guest and every associate to feel that they belong. To be seen, to be recognized, and to feel our gratitude. In the United States, we are proud to be an Equal Opportunity Employer – veterans/disability. Qualified applicants will be considered without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity, disability, protected veteran status, or any other basis prohibited by federal, state, or local law. Job applicants with disabilities who need assistance or an accommodation to apply for a position (or their representative) should contact the People department directly at your preferred location.
In the United States we are proud to be an EEO employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing.