Director, Quality Engineering

Highlights
Location Bengaluru, KA
Start Date Nov 30, 2026
Work Location Allows Hybrid Remote Work
Skills
Selenium
Playwright
Test Automation Framework
CI/CD
HITRUST
SOC2
HIPPA
Description
About MatrixCare
MatrixCare provides software solutions to more than 15,000 providers supporting skilled nursing, senior living and long-term care, life plan communities, and home health and hospice care. A multi-year winner of the Best in KLAS award, MatrixCare is trusted by thousands of facility-based and home-based care organizations to improve provider efficiencies and promote a better quality of life for the people they serve. For more information, visit www.matrixcare.com.
About The Role
The Director of Quality Engineering leads the Quality Center of Excellence (COE) and enterprise quality strategy across MatrixCare products. The role governs standards, measurement, testing tools and reusable frameworks, PSR practices, security and privacy checks, release readiness, and customer-driven improvement. It consolidates shared QA capabilities and is accountable for product reliability, customer-impacting defects, and compliance-sensitive release risk.
What You'll Do
Establish and govern enterprise quality standards, policies, measures, and accountability across products.
Build and lead the Quality COE, consolidating shared QA capabilities while preserving product-team ownership and delivery effectiveness.
Standardize testing tools, automation, reusable frameworks, and CI/CD-integrated practices; track adoption, coverage, and effectiveness.
Govern shared PSR testing, security and privacy validation, and applicable controls including SOC 2, HITRUST, PCI-DSS, GDPR, and HIPAA.
Define release-quality criteria and gates; lead cross-product readiness reviews and ensure material risks are addressed before release.
Provide executive reporting on reliability, escaped and customer-impacting defects, release quality, and automation effectiveness.
Turn production issues, support trends, and customer feedback into prioritized prevention initiatives; lead root-cause analysis and enterprise learning.
Partner with Engineering, Product, Security, Privacy, Compliance, Support, and Operations to embed quality throughout the SDLC.
Recruit, develop, and retain a globally distributed quality organization with clear capability, career, workforce, and performance expectations.
Own the COE roadmap, operating model, investment priorities, and budget, balancing shared capabilities with product execution needs.
What You'll Bring
Required Qualifications
Bachelor’s degree in engineering or a related discipline required; MBA or advanced degree preferred.
13+ years in SaaS-based quality engineering, with executive accountability for strategy, budget, and outcomes.
Experience in regulated healthcare, fintech, or a comparable environment.
Demonstrated effectiveness evaluating and rolling out AI tools.
Experience in a wide range of technologies, including test automation frameworks (such as Selenium, Playwright, or
Cypress) and API/integration testing tools.
Ability to be a player/coach when needed.
Preferred Qualifications
Experience presenting to a board, audit committee, or private equity sponsor and leading distributed US/India teams.
Familiarity with CI/CD test pipelines, risk-based regulated-workflow testing, defect and release reporting, and AI-assisted test generation or coverage analysis.
Healthcare technology, post-acute care, or other regulated-software experience.
What Success Looks Like
Multi-year quality strategy tied to revenue, EBITDA, and risk
Organization design, workforce planning, and change leadership across global teams
Executive influence with the CTO, ELT, and board
Enterprise governance and cross-product standardization
Quality transformation, automation strategy, and reusable framework adoption
Metrics-driven release governance and customer-focused improvement
Working Conditions
Remote/hybrid role with flexibility for collaboration across US and Bangalore teams.
Approximately 10–20% travel for leadership offsites, board meetings, and cross-site work.
Why Join MatrixCare?
At MatrixCare, we are committed to fostering a culture where teammates can grow their careers and make a meaningful impact on the healthcare industry. We offer opportunities to contribute to innovative solutions that help improve care delivery, while providing a supportive and collaborative work environment. Our teammate value proposition includes comprehensive health and wellness benefits, leave benefits, professional development opportunities, and a culture built on trust, innovation, and teamwork. By joining MatrixCare, you'll be part of a purpose-driven organization dedicated to advancing healthcare technology and creating an exceptional experience for both teammates and customers. Equal
Employment Opportunity / Legal Statements
MatrixCare is committed to fostering a diverse, inclusive, and equitable workplace where every individual is treated with respect and dignity. We are an Equal Opportunity Employer and make employment decisions based on qualifications, merit, business needs, and performance, without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, genetic information, or any other characteristic protected by applicable law. We are dedicated to providing equal access to opportunities and reasonable accommodations throughout the recruitment and employment process, ensuring that all teammates can contribute, grow, and succeed in an environment where diverse perspectives are valued and encouraged.

Work arrangement
Hybrid