Operations Manager

Establishes and maintains good relations with residents, prospective residents, and vendors.
Maintains controls over Accounts Receivable. Applies payments to resident ledgers; makes daily bank deposits; follows-up with telephone calls and/or collection or demand notices (letters) to ensure prompt payment by residents; creates and delivers NSF notification letters; adjusts/corrects resident ledgers; inputs concessions; updates lease information/changes; etc.
Maintains current and complete property management software information. Inputs daily activities such as move-ins and move-outs, notices to vacate, resident transfers, lease renewals, lease changes, household and occupant demographics, search tag information, application approval/rejections, cancellations, etc.
Administers the lease renewal program. Completes/updates the “Renewal Worksheet” and submits it to the property manager. Generates and delivers “renewal letters” 60 days before the lease expirations, generates and delivers renewal leases, and updates information in the property management system. Ensures that all residents who give notice to vacate receive a follow-up call.
Generates and delivers general correspondences to residents, vendors, and prospective residents, such as lease violations, certificates of insurance updates, application rejection letters, etc.
Inspect the condition of move-outs promptly to document charges before refunding security deposits.
Generates security deposit refunds or reimbursements, calculates the interest on the security deposit, assesses charges, inputs information into the property management program, prints and mails all applicable notices and information.
Generates and balances month-end reports that are produced by the property management program.
Maintains a collection policy for residents who moved out with a balance on their account. Submits a monthly report to the property manager with the status of collection accounts.
Assists leasing in marketing long-term vacant units, i.e., setting up mini models in units.
Assists the property manager in evictions and followed state eviction laws.
Assists in monitoring property condition; reported concerns/liabilities to the property manager/maintenance supervisor.
Adheres to established policies related to fair housing.
Communicate with co-workers, management, residents, vendors, and all outside contacts courteously and professionally.
Maintains confidentiality of co-workers, management, owners, past and current residents, vendors, and all outside contacts.
Performs leasing activities in the absence or unavailability of the Leasing Consultant. See the Leasing Consultant Job Description for specific information.
Plans, organizes, promotes, and implements resident functions with the management staff.
Performs general office duties: answers the telephone; writes service requests, newsletters, files, monitors, orders office supplies and printed materials, etc.
Prepares invoices for approval in the event of the Property Manager's absence.
Performs all reasonable duties assigned by the Property Manager, AAD/AD, or VP/AVP.
Performs, when asked, property manager duties in the absence of the Property Manager.
Responsible for the performance of the leasing staff’s closing ratio, phone conversion, and shopping reports.
Previous experience working in an operational-focused role required
Proficiency with Microsoft Word and property management software required. Excel proficiency preferred
Prior Yardi/CRM experience a plus
Ability to work in a fast-paced environment
Exceptional attention to detail
A basic understanding of accounting principles
Good organizational skills
Previous experience as a Leasing Consultant or Assistant Manager preferred
Supervisory skills
Ability to communicate effectively
Must be team-oriented

Employment type
Full-time

Work arrangement
No