Transactions Associate

Build an environment where people can do their best work and grow with confidence. Join a team that pairs operational excellence with inclusive leadership to improve role-fit, onboarding, and day-to-day support. You will strengthen service delivery, promote consistent practices, and help employees succeed through clear expectations and coaching. If you enjoy leading teams, solving problems, and improving how work gets done, this role offers meaningful impact.
As an Operations Supervisor in the Business Solutions Team, you will supervise daily operations and coach employees to deliver consistent, high-quality outcomes. You will coordinate work across multiple processes, monitor performance, maintain clear procedures and controls, and partner with stakeholders to resolve issues and improve service delivery. You will use accessible, adaptable communication practices that support different learning styles and work preferences.
Job responsibilities
Supervise daily workflow and assign work to support service-level, quality, accuracy, and timeliness expectations
Coach, develop, and support employees through clear expectations, regular feedback, and individualized development approaches
Foster an inclusive team environment by adapting communication, training, and enablement practices to varied learning styles and work preferences
Monitor operational metrics, identify trends or issues, and communicate performance updates to team leadership and business partners
Maintain procedures, job aids, and other operational documentation so work is clear, accessible, and consistently performed
Support a strong control environment by following established procedures, identifying risks, escalating concerns, and helping implement corrective actions
Coordinate staffing, workload priorities, schedules, and capacity needs to support changing business demand
Build effective relationships with business partners, job coaches, community partners, and other stakeholders supporting employee and operational outcomes
Partner with managers and support resources to strengthen onboarding, training, sustained employment, and role transitions
Identify and implement process improvements that simplify work, reduce rework, and improve the employee and stakeholder experience
Contribute to team initiatives, business reviews, and leadership updates by organizing information and following through on decisions and action items
Required qualifications, capabilities and skills
3 years of relevant experience in operations, people leadership, training, workforce development, social services, or a related field
Experience supervising, coaching, or developing employees in a professional environment
Working knowledge of operational fundamentals, including workflow management, quality, procedures, controls, and performance measures
Ability to communicate clearly and respectfully in writing, in meetings, and in one-on-one settings
Ability to organize competing priorities, solve problems, make sound decisions, and escalate concerns appropriately
Demonstrated ability to collaborate across teams and build productive stakeholder relationships
Proficiency in Microsoft Office applications, including Excel, PowerPoint, Word, Outlook, and Teams
Commitment to inclusive leadership and the ability to support employees with varied communication, learning, and workplace needs
Preferred qualifications, capabilities and skills
Bachelor’s degree or equivalent experience
Experience in financial services operations, shared services, or another regulated environment
Experience supporting disability inclusion, neurodivergent talent, individuals with intellectual and developmental disabilities, or customized/supported employment models