Manager, IT Operations

We inspire purpose-filled living that brings joy to the modern home. With a team of more than 8,000 associates spanning 130 store and distribution locations across the U.S. and Canada, we achieve together, drive results and innovate to inspire. Drawn together by a shared passion for our customers and a spirit of fun, we deliver high-quality home furnishings that are expertly designed, responsibly sourced and bring beauty and function to people’s homes. From the day we opened our first store in Chicago in 1962 to the digital innovations that engage millions of customers today, our iconic brand is nearly 60 years in the making—and our story is still unfolding.
The Manager, Warehouse Technology Support & Operations plays a critical role ensuring our warehouses run smoothly. This Manager will help guide the planning, rollout, and ongoing improvement of all the main IT systems that support our distribution centers, and transportation. This role involves working closely with our Supply Chain business leaders ensuring stability in our business operations. It also includes leading and building a WMS/TMS team who are responsible for ensuring our systems are available, issues are solved quickly, and our technology can adapt to support the company's global growth and market position.
A Day in the Life as a Manager, Warehouse Technology Support & Operations...
Team Leadership: Manage team of WMS/TMS consultants and analysts operating across global time zones. Fosters a high-performance culture, ensuring effective incident management (24/7 support as needed), and champions continuous learning and professional growth within the team.
Keeping Systems Healthy & Running: Assumes full responsibility for the health, stability, security, and top performance of all key warehouse (WMS), transportation (TMS), and automated equipment (MHE) systems across the company's network. This includes actively monitoring systems, quickly dealing with major issues, finding out why problems happen, and making sure systems stay up and running, especially during busy peak seasons.
Optimizing Our Technology: Provides IT guidance to make existing warehouse and logistics software systems better. This includes:
Warehouse Management Systems (like Blue Yonder, Manhattan)
Systems for picking, putting away items, and managing staff
Tools for organizing storage and managing our yards
Transportation Management systems
Connecting different software packages to our main systems
Solutions for scanning (like Symbol, Zebra handhelds, forklift scanners) and printing labels wirelessly
Supporting how IT systems work with automated equipment (like conveyors, robots) and shipping software.
Partnering with Vendors, Business & Stakeholders: Builds and maintains strong relationships with key global technology vendors, managing service level agreements (SLAs) and ensuring value delivery and timely resolution of operational issues. This also involves effective communication and collaboration with internal IT teams, business managers, and outside partners globally. Works closely with the DC leaders and senior level operations management to keep operations smooth.
Managing Budgets: Manages the funds for IT WMS/TMS support and operations projects, making sure all spending stays within allocated budgets and preventing cost overruns.
Helping Shape IT Strategy: Contributes to and supports the IT plan for global warehousing and transportation systems, ensuring it matches the company's overall goals and future growth. This means giving expert advice on new technologies to make the supply chain better, especially in getting systems ready for peak seasons.
What you'll bring to the table...
Broad knowledge in area of expertise, from underlying principles to highest level of implementation and ability to apply those skills.
Comprehensive information technology and management skills
Experience with Material Handling Systems, Warehouse Execution Systems and Control systems (WES/WCS) and PLC and PC based controls
Experience with ERP and best-in-class WMS software, such as Manhattan, BY JDA (preferred)/ RedPrairie, HighJump, Catalyst and Oracle a plus.
Breaks down Organizational barriers, influencing decision making authority
Creates an environment that inspires and supports others to challenge the status quo, thinks out of the box.
Able to build trust and credibility with the team and provide coaching to help retain a high quality diverse workforce.
Proven record of being able to achieve goals through influence, collaboration and cooperation.
Strong interpersonal and communication skills and the ability to work productively with senior leadership, technology partners, and non-technical stakeholders.
Experience in working with complex integrated warehouse systems.
Leadership & Communication: Demonstrates the ability to lead, guide, and develop diverse teams spread across different time zones. Communicates effectively with both business leaders and technical teams, encouraging teamwork and quick problem-solving. Strong people skills are key for working with senior leaders, tech partners, and non-technical staff.
Business Understanding: Possesses a solid grasp of how international supply chains work, including global shipping, customs, and inventory management. Able to translate operational needs into IT solutions that are stable, efficient, and can grow.
Adaptability & Focus: Able to adjust quickly to changing business needs and prioritize effectively in a busy global retail environment. Possesses a strong focus on keeping systems stable day-to-day, making operations efficient, and staying flexible for busy peak seasons.
We'd love to hear from you if you have...
Education & Experience: A Bachelor's degree in Computer Science, IT, Supply Chain, or a related field is required. Seeks a professional with at least 8 years of relevant IT experience, including 3-5 years in a management role leading IT operations or support teams for global supply chain systems (warehouses, distribution, transport).
Technical Skills: Possesses deep, hands-on knowledge of at least one (and preferably more) major global Warehouse Management Systems (WMS) like Manhattan Associates, Blue Yonder/JDA, Oracle WMS Cloud, SAP EWM, and Transportation Management Systems (TMS). Proven experience with how these systems work daily, how to fix problems, support them, and make them better in global 24/7 environments is crucial. Understanding of related logistics technologies like picking, labor management, and how systems connect to automated equipment is also important.
Euromarket Designs, Inc., which does business as Crate and Barrel and CB2, will be referred to as “the Company”. The Company is deeply committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please contact the location you are applying to here and ask to speak with a manager regarding the nature of your request.
The Company is an equal opportunity employer; applicants are considered for all positions without regard to race, color, religious creed, sex, national origin, citizenship status, age, physical or mental disability, sexual orientation, gender identity, marital, parental, veteran or military status, unfavorable military discharge, or any other status protected by applicable federal, state or local law.
The Company participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the US.
State / City Compliance: The Company will consider for employment qualified applicants with criminal history, including arrest and conviction records, in accordance with the Los Angeles Fair Chance Initiative for Hiring and the San Francisco Fair Chance Ordinance.