Security Operations Center Functional Lead

The expected hiring range for this position is:
$63,200.00-$83,200.00.
Please note that the pay range information is a general guideline only. The pay offered to a selected candidate will be determined based on factors such the scope and responsibilities of the position, qualifications of the selected candidate, business considerations, internal equity, and external market pay for comparable jobs.
This position is not available for relocation assistance, sponsorship assistance or our referral bonus program.
About the Role:
Fermilab is seeking a Security Operations Center Functional Lead who will provide day to day operational oversight of the Security Operations Center (SOC) without exercising supervisory authority. The role ensures effective emergency communications, dispatching, alarm monitoring, and system operations. The Functional Lead is the SOC’s primary technical and procedural expert and is responsible for all training, qualification, and competency development for SOC personnel. The position will also fill in as a dispatcher/operator to help maintain operational continuity. 24/7 operations environment requiring flexibility for various shifts if needed.
What your day-to-day as a Security Operations Center Functional Lead at Fermilab will look like:
Primary function is to design, deliver, and manage all SOC training programs; develop training materials, qualification standards, and reference guides; conduct QA reviews of communications and alarm handling; provide coaching to operators; serve as an APCO-certified instructor for Public Safety Telecommunicator 1 (PST1) and Emergency Medical Dispatching (EMD), leading formal instruction and certification activities; maintains all training and competency records.
Servers as operational leadership (Non-Supervisory); coordinate and facilitate day-to-day SOC workflow and operator activities.
Serve as primary subject-matter expert for dispatching, call-taking, alarm monitoring, and communications procedures.
Support shift scheduling and ensure adequate coverage; fill in as a dispatcher/operator when needed.
May serve as on-call point of contact when the Group Lead is on vacation to ensure continuity of SOC operations and support for critical incidents.
Oversee log accuracy, call lists, incident documentation, and reporting.
Activate EOC procedures when directed and support incident operations.
When acting in the role of a dispatcher/operator: receive, prioritize, and process emergency and non-emergency calls; dispatch responders and maintain radio/telephone communications.
Monitor site-wide alarms and correlate activity with operational needs.
Operate and support access control, video surveillance, alarm platforms, and related systems.
Perform equipment checks and report deficiencies for resolution.
Performs other duties as assigned by management.
Abides by and is responsible for performing all duties in accordance with all environmental, health, and safety regulations and practices pertinent to this position.
Skills and Attributes for Success:
Bachelor’s degree in a related field with 3+ years of experience.
Experience in a lead, trainer, or technical expert role preferred.
Ability to obtain and maintain required APCO Instructor Certification in Public Safety Telecommunicator 1 (PST1) and APCO Instructor Certification in Emergency Medical Dispatching (EMD).
Applicable Knowledge, Skills and Abilities Required:
Advanced knowledge of public safety dispatching, emergency communication protocols, alarm monitoring, and radio systems.
Strong verbal and written communication skills.
Ability to develop and deliver comprehensive training programs.
Ability to multitask and remain calm in a high-tempo environment.
Proficiency with MS Office, Workday, Apex, access control systems, and other SOC technologies.
Ability to provide instruction as a certified APCO PST1 and EMD instructor.
Work Arrangement:
Please note that the described work arrangement is subject to change based on business needs and is not guaranteed to be final.
Onsite: This is an onsite role, and the candidate must be able to work from our Batavia Office.
Benefits/Perks:
Fermilab offers a competitive and comprehensive benefits program, including:
Medical, Dental, Vision and Flexible Spending Accounts
Paid time off
Life insurance
Short and Long-term disability insurance
Retirement benefits
Onsite day care
Why Fermilab:
Fermilab is America’s premier laboratory for particle physics and accelerator research, funded by the U.S. Department of Energy. We support discovery science experiments in Illinois and locations around the world, including deep underground mines in South Dakota and Canada, mountaintops in Arizona and Chile, CERN in Europe and the South Pole.
Pre-Employment Screening:
Drug-Free Workplace & Pre-Employment Screening
Fermilab is dedicated to fostering a safe, productive and drug-free environment. An offer of employment is contingent upon the successful completion of a background check and drug screening.
HSPD-12
In accordance with Homeland Security Presidential Directive 12 (HSPD-12) new employees are required to obtain and maintain a HSPD-12 Personal Identity Verification (PIV) Credential. To obtain this credential, new employees must successfully complete and pass a federal background check investigation. This investigation includes a declaration of illegal drug activities, including use, supply, possession, or manufacture. This includes marijuana and cannabis derivatives, which are still considered illegal under federal law, regardless of state laws. Failure to obtain or maintain such government access authorization could result in the withdrawal of a job offer or future termination of employment.
Foreign Government Sponsored Activities
Fermilab employees, and certain guest researchers and contractors, are subject to particular restrictions related to participation in Foreign Government Sponsored or Affiliated Activities, as defined and detailed in United States Department of Energy Order 486.1A. Such individuals will be asked to disclose any participation for review by Fermilab's Office of General Counsel.
REAL-ID Requirement for access to Fermilab Campus
Fermilab requires all members of the public to produce a REAL-ID, or equivalent, to access the Fermilab Campus for interviews or career events. A list of acceptable forms of ID can be found here: https://get-connected.fnal.gov/wp-content/uploads/2021/09/REALID-Documents.pdf. If a candidate is selected for an interview but does not possess any of the equivalent documents, we may schedule a virtual interview.
Equal Opportunity Statement
Fermilab is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information, and other legally protected categories.