Sr. Associate, Process Manager - Training Instructional Design

Sr. Associate, Process Manager - Training Instructional Design
We are seeking a teammate to serve as a learning & development specialist. The talented individual who joins this team will work closely with business leaders, product and process owners to consult, design, develop, deliver, manage and analyze learning experiences, as well as building strong relationships with business partners and team members. Working with this group you will personally see Capital One’s dedication to the associate population and our passion for developing our people.
In this role, you will:
Deliver high quality, iconic learning experiences for Capital One associates that can be measured against changes in employees’ performance skill and the business’ performance
Consult with line-of-business leaders and learning team members on training needs, solution design recommendations, and delivery expectations
Make decisions by identifying issues, diagnosing problems, generating alternative solutions and analyzing opportunities and risks
Conduct stakeholder, subject matter expert, and learner interviews
Design new hire, upskilling, cross training, soft skills and technical classes in an in-person and virtual setting
Develop and maintain e-Learning, blended and instructor-led training deliverables
Partner with content developers to support material development needs, as appropriate
Have strong project management skills and strong verbal/written communication skills
Collaborate with team members on learning and development best practices as a means to ensure superior deliverables on all projects and initiatives
Apply a global mindset and approach when developing training
Be able to understand group dynamics to engage all learners through strong communication skills and leveraging common adult learning models
Represent learning in broader project efforts, ensuring an early focus on the implementation needs to ensure effective delivery in alignment with project timeline goals
Manage multiple learning initiatives simultaneously
Take responsibility for projects and follow-through to completion with minimal need for direct supervision
Our ideal teammate is someone who:
Works with new technology and is engaged with L&D tech trends and best practices
Works on individual and team projects, owns and solves problems, partnering to design and implement new processes
Identifies performance gaps and determines the cause in order to recommend the most appropriate learning solutions
Is highly engaged with the team and confident working autonomously
Thrives in a high-energy, fast-paced environment
Agile and adaptive with the ability to work through ambiguity, prioritizing to move work forward
Grounded in data and comfortable using data to uncover opportunities, measure impact and drive decision making, to dig into details and understand the big picture
Growth oriented, with the optimistic mindset to continuously learn and improve themselves and the curriculum we offer
Basic Qualifications:
High School Diploma, GED or equivalent certification
At least 2 years of experience in learning and development
At least 1 year of experience in project management
At least 1 year of experience developing training content using the Articulate 360 suite of products, Adobe Captivate or Elucidat
Preferred Qualifications:
Bachelor’s Degree in Education, Human Resources, or Instructional Design
1+ year of experience in consulting and coaching
2+ years of experience in project management
2+ years of experience working with contact centers and customers across the globe
2+ years of experience with Google Suite
2+ years of experience with online learning platforms (examples include: Adobe Connect, Zoom)
2+ years of experience working with graphics tools (examples include: Adobe Photoshop, Adobe Illustrator)
2+ years of experience with video editing tools (examples include: Adobe Premiere, Camtasia)
At this time, Capital One will not sponsor a new applicant for employment authorization, or offer any immigration related support for this position (e.g. H1B, F-1 OPT, F-1 STEM OPT, F-1 CPT, J-1, TN, E-3, and O-1, or any other forms of work authorization that require immigration support from an employer).
The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.
Plano, TX: $80,800 - $92,200 for Sr. Process Manager
Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate’s offer letter.
This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.
Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.
This role is expected to accept applications for a minimum of 5 business days.
No agencies please. Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug-free workplace. Capita