Business Operations Analyst II - Dining and Lifestyle Operations

You thrive on turning ambiguity into clear, scalable ways of working. Join a team where your process, coordination, and problem-solving skills help deliver meaningful customer experiences while protecting the business.
As a Business Operations Analyst in Dining & Lifestyle Operations, you bring structure and momentum to cross-team initiatives by coordinating workstreams, strengthening operational readiness, and improving visibility into performance and issues. You help us build simple, sustainable processes that reduce friction, support well-governed execution, and enable smooth launches. You partner across teams to identify gaps early, drive decisions to closure, and help teams deliver consistently.
Job responsibilities
Lead cross-team workstreams that improve consistency, documentation, and adherence to company standards and policies
Coordinate timelines, milestones, and dependencies to ensure readiness for new process, product, or benefit launches
Partner with legal, risk, controls, and compliance stakeholders to implement and sustain effective governance practices
Identify gaps and issues early, propose practical solutions, and drive decisions through to resolution
Create and maintain clear process documentation and train teams to support consistent execution
Improve and automate workflows to increase efficiency and reduce manual effort and error risk
Support issue remediation by assessing root cause, customer impact, and corrective actions
Translate marketing and event strategy into actionable execution plans by mapping policy requirements, approvals, and dependencies into step-by-step roadmaps
Lead due diligence and vetting of prospective partners, sponsorships, and donation recipients, assessing alignment with brand values, reputational risk, and compliance requirements
Serve as the primary point of contact between Brand Marketing and Events and internal stakeholders to resolve operational blockers
Required qualifications, capabilities, and skills
Proven experience leading cross-functional projects or workstreams from planning through execution
Strong ability to manage timelines, dependencies, and stakeholder communication across multiple teams
Proven process improvement skills, including documenting workflows and creating clear standard operating procedures
Comfort identifying operational gaps, assessing risk and impact, and driving practical solutions to closure
Experience partnering with legal, compliance, risk, or control-focused stakeholders to support well-governed delivery
Strong written and verbal communication skills, with the ability to translate complex topics into clear actions
Analytical skills to track performance, synthesize insights, and create reporting that supports decision-making
Demonstrated ability to prioritize effectively in a fast-moving environment with competing needs
High attention to detail and follow-through, especially when work impacts customers or business outcomes
Collaborative, inclusive working style with a track record of influencing without authority
Proficiency with common productivity tools (spreadsheets, presentations, and documentation tools)
Preferred qualifications, capabilities, and skills
Experience supporting new product, benefit, or operational process launches
Background in operations for customer-facing digital products, content, brand marketing, or event and experiential programs
Familiarity with issue management practices, including root cause analysis and corrective action tracking
Comfort facilitating working sessions, process mapping, and training for diverse stakeholder groups
Experience using AI or large language models to automate tasks and enable process improvements
Applicants must be authorized to work for any employer in the US. We are not able to provide immigration sponsorship or take over sponsorship of an employment visa at this time. Final job grade level and corporate title will be determined at time of offer and may differ from this posting.