Ld Referral Coordinator

Ld Referral Coordinator
Department: PCMG-MAIN | PCMG Access Schedulers
Location: Telecommuting
Shift: Mon-Fri, Days, 8am-5pm
Category: Patient Access
Posting #: 1067924
Employee Type: Full-Time
Position Summary
This position`s primary purpose is to oversee ambulatory referral coordinator staff. This position reports to the Central Scheduling Supervisor. Position will also process incoming referrals and orders for various divisions/departments, utilizing appropriate scheduling systems and software.
Position Duties
Oversees Staff
This position oversees assigned outpatient referral coordinators working directly and collaboratively with manager, supervisors and staff to provide a high-level of satisfaction with referring providers, divisions, patients and families utilizing Phoenix Children's services.
Processes Incoming Referrals and Orders
Processes incoming referrals and orders utilizing appropriate systems and software. Reviews referrals for accuracy. Attaches medical records to referrals and/or electronic medical record. Answers incoming phone calls regarding questions about referrals. Calls referring provider offices to clarify referral data as needed. Redirects non-referral faxes to divisions as appropriate.
Oversees Processes
Works directly and collaboratively with manager, supervisors and staff to provide best practice for processing referrals and orders to ensure a high-level of customer satisfaction.
Provides Training
Proactively researches and creates training materials related to referrals to include changes to hospital system, best practice for accuracy, efficiency and overall patient, provider and staff satisfaction.
Maintains Proficiencies/Seeks Education
Participates in a variety of unit, hospital and/or outside agency education, when approved, programs to maintain and enhance current skills and competency levels.
Performs miscellaneous job related duties as requested.
Phoenix Children's Mission, Vision, & Values
Mission
To advance hope, healing and the best healthcare for children and their families
Vision
Phoenix Children's will be the leading pediatric health system in the Southwest, nationally recognized for exceptional care, innovative research and advanced medical education.
We realize this vision by:
Offering the most comprehensive care across ages, communities and specialties
Investing in innovative research, including emerging treatments, tools and technologies
Advancing education and training to shape the next generation of clinical leaders
Advocating for the health and well-being of children and families
Values
We place children and families at the center of all we do
We deliver exceptional care, every day and in every way
We collaborate with colleagues, partners and communities to amplify our impact
We set the standards of pediatric healthcare today, and innovate for the future
We are accountable for making the highest quality care accessible and affordable

Work arrangement
Yes