Operador(a) de Teléfonos

Live Your Passion. Add Your Magic.
At Montage International, we are doing something different, something exciting and it takes passionate people to bring our vision to life. We have built a culture that leads with the important notion we live by every day; do what you love. If this resonates with you, we look forward to receiving your application.
We welcome applicants with disabilities and provide reasonable accommodations as needed to our applicants. Please discuss with our hiring managers during our selection processes.
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PBX Operator
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SUMMARY
The PBX Operator functions as the heartbeat for the hotel, processing all incoming and outgoing communications. We are seeking a motivated and customer service oriented PBX Operator to handle all communications and guest requests in a positive and professional manner.
ESSENTIAL FUNCTIONS
Job duties include; although are not limited to:
Answering and processing all incoming/outgoing guest and in-house calls
Providing prompt and courteous switchboard services to our guests, including message taking when necessary
Forwarding messages and faxes as needed to guests and various departments
Answering basic inquiries for guests in a courteous and efficient manner
Remaining aware of daily events, restaurant, entertainment, and special events in local area
Ensuring wake up calls are properly monitored and are promptly placed within parameters of hotel policies and standards
Managing 3-4 calls per minute
Posting appropriate telephone charges when required
Adhering to safety regulations and emergency procedures
Actively coordinating communications within the hotel, including emergency procedure, alarms, life safety, and more
Assisting the front desk with miscellaneous tasks such as filing, copying, and word processing when necessary
Performing any other job related duties as assigned
QUALIFICATIONS
High School Diploma or equivalent required
Previous communications or switchboard experience preferred
Clear and effective verbal and written communication skills required
Must be willing and able to multi-task
Basic knowledge of computers and computer-aided research required
Must have excellent telephone etiquette and customer service skills
PHYSICAL REQUIREMENTS
Most work tasks are performed indoors. Temperature is moderate and controlled by hotel environmental systems. Must be able to sit at a desk for up to 8 hours a day. Walking and standing are occasionally required. Must be able to lift up to 15 lbs. on a regular and continuing basis. This position requires manual dexterity, grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening and hearing ability, and visual acuity.
In the United States we are proud to be an EEO employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing.