Account Executive, SMB (Americas)

About The Role
About the role
Join Shopify’s SMB team as an Account Executive focused on both new merchant acquisition or expansion. You’ll work with entrepreneurs and growing merchants (generally up to :$5M in annual revenue) to help them start, scale, and get more value from Shopify across e-commerce and brick-and-mortar.
You’ll independently source opportunities, run sharp discovery, and own the full sales cycle through close. You’ll have a lot of ownership here—and you’ll be held to a high bar on execution, rigor, and results.
Note: By applying to the Account Executive, SMB posting, our recruiters and hiring managers across various departments will review your resume for open roles. We aim for you to apply once and have your resume evaluated by multiple teams to ensure the best match for the right roles.
Key Responsibilities
Source and engage merchants to understand their goals, challenges, and growth plans - and connect those needs to the right Shopify solutions.
Outbound with urgency: run high-volume outreach across calls, email, and social to generate and progress pipeline.
Own the sales cycle end-to-end from initial contact through negotiation and signature, maintaining a healthy pipeline week to week.
Be a trusted advisor to merchants—bringing relevant product guidance and practical commerce insight that helps them take action.
Drive expansion by identifying opportunities to bring more Shopify to existing merchants through strong product adoption and clear recommendations.
Stay ahead of the curve on Shopify products and the broader commerce landscape to keep your guidance credible and current.
Operate with discipline in CRM and sales tools: pipeline hygiene, prioritization, and accurate forecasting.
Leverage (and create your own) AI agents to reduce toil, enhance learning and development and improve deal execution.
Qualifications
Proven experience in a closing sales role, with a track record of executing in competitive environments and delivering results.
Strong comfort with outbound prospecting and operating in a high-volume sales environment.
Demonstrated ability to run an end-to-end sales cycle (discovery → recommendation → negotiation → close).
Experience in expansion / cross-sell motions, product adoption, or account growth
Consultative, relationship-driven communication style—able to build trust quickly and uncover real merchant needs.
Resilient and adaptable: you can stay effective when priorities shift and conditions change.
Strong time management and organization; able to manage multiple opportunities and priorities without losing rigor.
Experience with CRM and sales tools (e.g., Salesforce and sales engagement platforms).
Nice to have
Familiarity with commerce and experience selling SaaS.
Familiarity with navigating and coselling a complex partner ecosystem
What We’re Looking For In Salespeople
Builder mindset: You don’t just follow a playbook—you improve it. You test, iterate, document, and scale what works.
Closing discipline: You’ve owned outcomes and can run a process forward with urgency and rigor (closing experience required for AE roles).
Outbound excellence: You proactively create a pipeline through high-intent outreach across channels (calls, email, social, events, partners).
Technical sales craft: You run structured discovery, quantify impact, build mutual plans, and maintain strong CRM hygiene/forecasting.
Execution intensity: You bring pace, resilience, competitiveness, and the ability to take a hit and keep going.
High agency: You default to action, take ownership, and don’t wait to be told.
Thrive in ambiguity + change: You stay effective when priorities shift, products evolve, and you’re building while selling.
How We Work
Shopify rewards builders with high agency. You’ll have real autonomy, high standards, and a fast pace. We iterate, we challenge each other, and we expect you to take ownership of outcomes—not wait for perfect conditions. If you want comfort and certainty, this won’t fit. If you want responsibility and growth, it will.
About Shopify
Opportunity is not evenly distributed. Shopify puts independence within reach for anyone with a dream to start a business. We propel entrepreneurs and enterprises to scale the heights of their potential. Since 2006, we’ve grown to over 8,300 employees and generated over $1 trillion in sales for millions of merchants in 175 countries.
This is life-defining work that directly impacts people’s lives as much as it transforms your own. This is putting the power of the few in the hands of the many, is a future with more voices rather than fewer, and is creating more choices instead of an elite option.
About You
Moving at our pace brings a lot of change, complexity, and ambiguity—and a little bit of chaos. Shopifolk thrive on that and are comfortable being uncomfortable. That means Shopify is not the right place for everyone.
Before you apply, consider if you can:
Care deeply about what you do and about making commerce better for everyone
Excel by seeking professional and personal hypergrowth
Keep up with an unrelenting pace (the week, not the quarter)
Be resilient and resourceful in face of ambiguity and thrive on (rather than endure) change
Bring critical thought and opinion
Put AI agents and tools to work on the tasks they're built for, and focus on the work only humans can do
Embrace differences and disagreement to get shit done and move forward
Work digital-first for your daily work
We may use AI-enabled tools to screen, select, and assess applications. All AI outputs are reviewed and validated by our recruitment team.

Work arrangement
Yes