Jira / Atlassian Administrator

Atlassian / Jira Administrator – Migrations & M&A Integration
Location: ONLY Costa Rica
Engagement: Contractor · Full-time or Deliverables / Project-based
Contract Duration: 90 days minimum, with possibility of extension
Client Industry: Construction Technology / Enterprise Software
About the Role
We are looking for an experienced Atlassian / Jira Administrator to support an enterprise client with multiple Jira migrations, an M&A integration project, and ongoing IT support.
The role will focus primarily on migrating three Atlassian environments into the client's existing Enterprise Jira Cloud site, building a restricted Jira project for an acquisition integration program, and providing Jira administration and IT support coverage as needed.
This is a hands-on role requiring experience with Jira Server-to-Cloud and Cloud-to-Cloud migrations, project configuration, permissions, workflows, and Jira Service Management. The administrator will work closely with the client's internal Atlassian team to coordinate migration activities, validate configurations, and ensure a smooth transition.
Scope of Work
1. Jira Migrations
Execute three migrations into the client's existing Enterprise Jira Cloud environment.
Lead discovery of source environments, including users, projects, applications, issues, and attachments.
Develop migration plans and perform sandbox test migrations before production cutover.
Coordinate user validation, production migrations, stabilization, cleanup, and documentation.
Support the migration of a self-hosted Jira Server environment containing approximately 34,570 issues, 10 projects, and 6.4 GB of attachments.
Prioritize the legacy Jira Server migration, which has a fixed deadline of December 31, 2026.
2. M&A Integration Project Build
Configure a restricted, company-managed Jira project within the existing Enterprise Jira Cloud site.
Set up workflows, custom fields, issue types, permissions, and dashboards.
Create a reusable project template for future acquisition integrations.
Enable tracking of milestones, dependencies, risks, and decisions.
Coordinate with stakeholders and follow security, legal, and access-control requirements before implementation.
3. Jira Administration & IT Support
Handle Jira administration tickets, including access requests, permission changes, workflow updates, and automation fixes.
Provide general IT service desk support through Jira Service Management.
Follow the client's ticket prioritization and service-level guidelines.
Balance support responsibilities with migration and project delivery priorities.
Requirements
Proven experience administering Atlassian Jira Cloud and Jira Server/Data Center.
Hands-on experience with Jira Server-to-Cloud migrations.
Experience with Cloud-to-Cloud Jira migrations.
Strong knowledge of Jira project configuration, workflows, permissions, issue types, fields, and dashboards.
Experience with Jira Service Management and IT support ticket queues.
Ability to plan and execute migrations, including discovery, testing, cutover, and post-migration stabilization.
Experience working with restricted-access projects and confidential business information.
Strong organizational and troubleshooting skills, with the ability to manage competing priorities and deadlines.
Clear communication skills and experience collaborating with technical teams and business stakeholders.
Availability to start as soon as possible and commit to at least 90 days.
Nice to Have
Experience supporting enterprise Jira environments with multiple projects and applications.
Experience with Jira migrations involving large issue volumes and attachments.
Familiarity with federated sign-in and enterprise access management.
Experience supporting M&A integration programs or other confidential enterprise initiatives.
Experience documenting migration procedures and training internal administrators or end users.
Why Join Us?
100% remote opportunity for LATAM-based professionals.
Compensation paid in USD.
Opportunity to work on enterprise-level Atlassian migrations and a strategic M&A integration program.
Initial 90-day engagement with the possibility of extension.
Collaboration with an established enterprise technology team on high-impact projects.

Work arrangement
Yes