Sales Support Officer

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TITLE:
Sales Support Officer – Customer Service, Procurement, Shipping
PURPOSE:
The Logistics and Sales Support Officer is accountable for:
Managing purchase orders and associated procurement responsibilities
Supporting logistics, warehousing, transport and shipping requirements
Providing pro-active customer service and on-time delivery whilst ensuring commercial outcomes for the business, i.e. minimal cost and stock holdings, accurate order processing and invoicing
Providing an administrative link between business activities and customers, as well as providing support to assigned business unit(s) and/or geographies and the business in general
REPORTS TO:
Manager, Australia and New Zealand Logistics and Sales Support
MANAGES:
None
LOCATION:
Australia / Offshore
DATE MODIFIED
May 2026
MAJOR TASKS & RESPONSIBILITIES:
Prepare overseas costings — buyer approve requisitions and amendments
Check overseas costings and place overseas orders
Check that all costs and other elements of purchase orders are correct before receipt
Process and send shipping documents to our customs brokers, transport providers and customers
Process customer orders accurately and organise deliveries to arrive on-time and in a cost effective manner
Perform regular checks of inventory records against records kept by third party warehouses, and assist in reconciling and eliminating discrepancies, including ensuring that third party warehouses dispose of damaged stock on a timely basis and in accordance with requirements
Liaise with customers on sales and delivery related matters and follow-up to completion
Liaise with other Amtrade staff and external service providers on stock, sales and delivery related matters as required and follow-up to completion
Where possible, identify opportunities to improve customer sales
Provide assistance to business groups on administrative or commercial matters as required
Participate in stock-takes as required
Ensure service provider and customer charges are complete and accurate, are processed accurately and on a timely basis and investigate all customer returns and credits
Investigate and follow-up customer complaints and claims to completion
Assist business groups on administrative / commercial matters as required
Perform activities according to company policies and procedures and regulatory requirements
Provide relief for other sales support and administrative staff members as required
Adhere to, look to improve and promote the use of the Quality system and Food / Feed Hazard Analysis and Critical Control Points (HACCP)-related processes within the organisation
Engage in select sales and marketing actions with respect to existing customers if required
Train other support and administrative support staff as required
ESSENTIAL COMPETENCIES:
Accountability - Makes no excuses and takes full responsibility for own actions. Can be counted on to do what he/she says is going to be done. Follows up personally and monitors progress to ensure that things stay on track. Holds self and others accountable for keeping commitments. Exhibits attention to detail
Communication - Ensures that information and ideas are flowing in all appropriate directions. Shares information appropriately and openly. Is accessible and receptive to both good and bad news. Conveys information in a clear manner; ensures that others understand
Leadership - Inspires others through their determination, conscientious and meticulous approach to change management
Teamwork - Works in concert with others toward shared goals. Exhibits cooperativeness. Participates in and supports positive conflict resolution
Collaborates cross-functionally. Puts needs of team over personal needs
Customer Focus - Makes customers and their needs a primary focus of one's actions. Develops and sustains productive customer relationships. Readily readjusts priorities to respond to pressing and changing client demands. Quickly and effectively solves customer problems. Is accessible and provides prompt, attentive service. Talks to customers (internal or external) to find out what they want and how satisfied they are with what they are getting
Decision Making – Drives a timely and sound, consensus-based decision-making process through adept negotiation, suggestive logic and exceptional evaluation of information. Thinks laterally by looking beyond the obvious and superficial to analyse all possible risks; Uses effective approaches for choosing a course of action or developing appropriate solutions. Includes others in the decision-making process as warranted to help make the most appropriate decision and to gain buy-in. Learns from previous mistakes
KNOWLEDGE, SKILLS & EXPERIENCE
Experience with Oracle’s JD Edwards World ERP system highly preferred
Experience in sales support / customer service, particularly management of procurement or logistics (shipping, warehousing and transportation processes) associated with product importation and distribution
Outstanding skills with respect to product and customer processes including product costings, import documentation, customer sales/service and quality management
Strong IT skills, including Excel reporting & data analysis
Hands-on approach with high attention to detail
Strong verbal and written communication skills necessary to communicate effectively within the organization as well as with suppliers and customers
Outstanding time-management and prioritisation skills
Proven ability to work successfully with others
Comfortable working in a small local team as part of a larger national / international team
“Can do” attitude and willingness to take on new challenges
Minimum completion of secondary education to Year 12, with university degree or equivalent business experience a plus
WHAT’S ON OFFER
This is a rewarding opportunity for a highly-driven individual to further their career in a well-respected company that looks after its staff and rewards hard workers who achieve good results
Amtrade International is an equal opportunity employer. All qualified applicants will receive consideration for employment and will not be discriminated against based on any protected classification. All successful candidates will need to undergo reference checks, and only short-listed candidates will be contacted. An attractive remuneration package will be offered to the successful candidate
Join the A-Team and experience the A-Life!