Specialist II, Customer Service

Step into a career with ASM, where cutting edge technology meets collaborative culture. ​
For over 55 years ASM has been ahead of what’s next, at the forefront of innovation and what’s technologically possible. With more than 4,500 ASMers representing 70 nationalities, our people and our advanced semiconductor devices are playing a crucial role in trends such as 5G, cloud computing, AI, and autonomous driving. But we’re more than just a tech company. We value diversity, inclusion and sustainability as we strive to make a positive impact on the world. Our development programs help support your growth, shaping your future and pushing the boundaries of innovation to unleash potential.
What you will be working on
Act as the primary liaison among Field Service Engineers, Planners, Buyers, Forecasters, and Logistics to ensure smooth execution
Proactively escalate and follow up on customer requests via phone & email to ensure timely resolution.
Spares Ordering/Processing:
Urgent customer order expedites.
Consignment replenishment.
Verifies and tracks customer backorders.
Follow all ASM and Customer processes, e.g. RMA, FA, etc.
Ensures 100% accuracy on the mutually aligned and agreed upon billing amount to be invoiced, including processing of credits/debits.
Generates and provides weekly/monthly reports for customer on time delivery.
Other duties as assigned.
What we are looking for
Bachelor’s degree in supply chain, Business, or a related field.
5+ years of experience in customer service, order fulfillment, material planning, or supply chain management.
Experience in managing Spares, Customer Fulfillment, and Logistics operations is preferred