Senior DevOps Engineer - ServiceNow Platform Team

The Sr. DevOps Engineer is a member of the ServiceNow Platform Team and serves as the primary technical resource supporting the Strategic Portfolio Management (SPM) product area. This role partners closely with the SPM Product Owner to deliver roadmap initiatives, enhancements, integrations, and operational improvements while ensuring solutions align with ServiceNow platform architecture, development standards, security requirements, and governance practices. While the primary focus will be SPM, the engineer may also support other ServiceNow products and platform initiatives as business priorities and demand require.
What You Will Do:
Lead the technical design, development, configuration, and support of ServiceNow SPM solutions.
Partner directly with the SPM Product Owner to refine requirements, recommend technical approaches, estimate work, and support prioritization.
Translate product roadmap priorities and business requirements into secure, scalable, and maintainable technical solutions.
Develop and maintain Business Rules, Script Includes, Client Scripts, UI Policies, Data Policies, Flow Designer solutions, integrations, and ServiceNow APIs.
Design and support integrations using REST, SOAP, IntegrationHub, and other approved ServiceNow capabilities.
Provide technical leadership throughout planning, development, testing, deployment, and post-implementation support.
Perform code reviews, mentor developers, and promote secure and maintainable development practices.
Lead troubleshooting and root-cause analysis for complex platform and application issues.
Support upgrades, release validation, technical documentation, and knowledge transfer.
Promote out-of-the-box capabilities, platform standardization, governance, and technical debt reduction.
What You Will Need:
Strong hands-on experience designing, developing, and configuring solutions within ServiceNow Strategic Portfolio Management.
Experience with SPM capabilities such as Project Portfolio Management, Demand Management, Resource Management, Financial Management, Time Management, and Project Workspace.
Advanced ServiceNow development experience, including JavaScript, server-side and client-side scripting, Flow Designer, integrations, and APIs.
Ability to independently design scalable solutions and resolve complex technical and application issues.
Ability to partner effectively with Product Owners, project teams, architects, business analysts, and stakeholders in an Agile delivery environment.
Strong communication, analytical problem-solving, and technical leadership skills.
A continuous-improvement mindset with an emphasis on maintainability, standardization, and out-of-the-box capabilities.
Qualifications
Active ServiceNow Certified System Administrator certification.
5+ years of hands-on ServiceNow development experience.
Bachelor’s degree in information technology, computer science, management information systems, or a related discipline, or an equivalent combination of education and relevant professional experience.
Preferred
ServiceNow Certified Implementation Specialist in Strategic Portfolio Management.
Active ServiceNow Certified Application Developer certification.
Experience designing or supporting ServiceNow Platform Analytics, including dashboards, data visualizations, KPIs, scorecards, and portfolio reporting.
Experience with Automated Test Framework, platform upgrades, data migration, workspace experiences, and enterprise integrations.
Experience mentoring developers or leading technical delivery.
Working Conditions
Office environment
Hybrid working conditions 3 days in office.
Moderate travel
Compensation:
The Salary for this position generally ranges between $109,000 - $141,000 annually. Please note that the salary range is a good faith estimate for this position and actual starting pay is determined by several factors including qualifications, experience, geography, work location designation (in-office, hybrid, remote) and operational needs. Salary may vary above and below the stated amounts, as permitted by applicable law.
Additionally, this position is typically eligible for an Annual Bonus based on the Company Bonus Plan/Individual Performance and is at the Company’s discretion.
Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.
This is a hybrid position requiring three days in office per week in one of our hub locations (Denver, Cedar Rapids, Philadelphia). Relocation assistance will not be provided for this position.
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Work arrangement
Yes