Global Head of Operations

Global Head of Operations
Key Responsibilities
Develop and execute the company’s global operations strategy in alignment with corporate objectives, business priorities, and long-term growth plans.
Oversee operational performance across business units, departments, and international markets to ensure consistent execution and organizational efficiency.
Translate corporate strategy into operational plans, performance targets, KPIs, and measurable business outcomes.
Establish global operating standards, policies, procedures, and governance frameworks to improve consistency and scalability.
Lead operational planning, resource allocation, capacity management, and workflow optimization across global functions.
Monitor operational performance, productivity, service quality, operating costs, and business efficiency.
Identify operational bottlenecks, process inefficiencies, and opportunities for cost reduction and performance improvement.
Collaborate with Finance, Technology, Sales, Marketing, Product, Customer Experience, and other functional leaders to align operational priorities.
Develop and implement scalable operating models, standardized processes, and continuous improvement initiatives.
Oversee operational budgets, resource forecasts, and cost management in partnership with Finance and executive leadership.
Establish operational KPIs, dashboards, and reporting systems to provide senior management with visibility into business performance.
Lead global initiatives involving process improvement, digital transformation, automation, AI, and operational technology.
Identify and manage operational risks, business continuity requirements, and execution challenges across geographic regions.
Ensure operational processes align with applicable company policies, contractual requirements, and relevant regulatory obligations.
Support market expansion, organizational restructuring, business integration, and other strategic growth initiatives.
Evaluate operational systems, tools, and technologies to improve productivity, data visibility, and decision-making.
Establish performance review processes and accountability frameworks across global operational teams.
Develop executive-level reports covering operational performance, risks, resource utilization, and strategic improvement opportunities.
Build, mentor, and lead high-performing regional operations leaders, functional managers, and cross-functional teams.
Promote a culture of accountability, collaboration, operational excellence, and continuous improvement across the organization.
Experience & Qualifications
15–20 years of professional experience in Operations Management, Global Operations, Business Management, Operational Excellence, or related disciplines.
10–15 years of team management and senior leadership experience overseeing operational functions, business units, or geographically distributed teams.
Proven track record of leading complex operations across multiple business units, regions, or international markets.
Demonstrated success improving operational efficiency, productivity, cost control, service quality, and business performance.
Extensive experience developing operational strategies, standardized processes, governance frameworks, and performance management systems.
Strong financial and commercial acumen, including budgeting, forecasting, resource allocation, and cost optimization.
Experience managing cross-functional initiatives and working directly with CEOs, COOs, CFOs, and other senior executives.
Strong understanding of operating models, process improvement, organizational development, risk management, and business continuity planning.
Experience leading digital transformation, automation, analytics, or technology-enabled operational improvement initiatives.
Ability to manage competing priorities, resolve complex operational challenges, and translate strategic objectives into measurable results.
Excellent leadership, strategic thinking, analytical, communication, and stakeholder management skills.
Bachelor’s degree in Business Administration, Operations Management, Finance, Engineering, or a related field required; MBA or advanced degree preferred.
Experience in financial services, investment management, fintech, digital assets, technology, SaaS, or other complex operating environments is an advantage.
Experience managing global teams and supporting international business expansion or enterprise-wide transformation initiatives is preferred.

Work arrangement
Yes