Customer Success Team Lead - Base44

We're building the go-to-market team for Base44, an AI-powered software development platform recently acquired by Wix. As our Customer Success Team Lead, you'll build and lead the team that owns our business customers after the sale, with a focus on our mid-market accounts, making sure they get real value from the platform, renew, and grow with us.
In your day-to-day, you will
• Lead, coach, and grow a team of CSMs/Account Managers, with a coaching-first cadence: regular 1:1s, account and renewal reviews, call coaching, and QBRs
• Manage a small book of strategic mid-market accounts yourself, serve as the escalation point for the team's most important customers, and step into critical customer conversations
• Help build the post-sale operating model for mid-market customers, including account segmentation, coverage models, onboarding and adoption playbooks, and clear handoffs from Sales
• Manage and improve both scaled (programmatic, digital-led, automated) and higher-touch (dedicated CS, solution engineers, executive relationships, tailored plans) motions, placing customers into appropriate approaches
• Own the team's results for retention, renewals, and customer health, with accurate forecasting and collaboration with Sales on expansion and upsell
• Monitor customer health, usage, and risk signals, ensuring at-risk accounts receive timely and effective support
This is a hybrid position, and the team is expected to come to the office 3 days per week.
• 5+ years of experience in account management or customer success in a B2B technology company, preferably a startup or high-growth environment
• 3+ years of experience directly managing and developing a team of account managers or customer success managers
• Proven track record of driving retention, renewals, and expansion across a book of customers, with a strong understanding of mid-market customers
• Experience running both a scaled, programmatic motion and a high-touch, hands-on motion, and knowing when to use each
• Strong communication and executive presence, with the ability to build relationships with customers from end users to senior stakeholders
• Data-driven and comfortable with CRM and reporting tools, ideally HubSpot, with accurate forecasting of renewals and expansion
• Experience managing enterprise customers – an advantage

Employment type
Full-time

Work arrangement
Hybrid