Customer Care Representative

What can you expect as a FedEx team member?
Career Mobility and Development: When you join FedEx, you’re joining a team with possibilities that literally span the world—from opportunities for advancement and location transfer, to training and leadership programs.
Total Compensation and Benefits Package: We want to keep our employees for a long time, so we offer competitive benefits, opportunities for flexible work arrangements, and programs to support well-being.
Equal Opportunities
Our greatest asset at FedEx is our people. We are committed to building a diverse, equitable and inclusive workforce, and offer equal opportunities, fairness and respect to all regardless of who you are. We encourage you to apply even if you feel your experience does not align with all the aspects in the job description as you could be exactly who we need for this or another opportunity.
We do not tolerate discrimination or harassment based on race, color, ethnicity, national origin, religion, sex, age, genetic information, citizenship, disability, marital status, pregnancy, sexual orientation, gender identity, gender expression, veteran status or any other characteristic protected under national, state or local laws. We will reasonably accommodate team members and third parties with physical and mental disabilities.
" Please note that the Job will close at 12am on Posting Close date, so please submit your application prior to the Close Date"
Company:
INT FedEx Express Transportation and Supply Chain Services (India) Pvt. Ltd.
City:
Gurugram
Scheduled Weekly Hours:
48
Worker Type:
Regular
Posting Start Date
16-Oct-2026
Posting Close Date:
22-Oct-2026
Job Family:
FXE-MEISA: Customer Care Representative
Position Summary:
Responsible for the completion of defined processes and procedures to deadline, ensuring accuracy, completeness, and compliance with relevant internal and external standards. Identifies anomalies as they arise and uses judgement based on rules and procedures to resolve. For complex issues, may escalate to senior team members.
Job Description
Title – Customer Care Representative
Department – Customer Experience
Number of positions – 1
Who we are
At FedEx, moving the world doesn't only mean delivering for our customers around the globe. Moving the world is also about creating what's next. We are Team FedEx and we are 500,000+ people strong around the world. The work we all do comes down to one purpose: to provide our customers with outstanding experiences as we connect the world to what's next.
This isn't a place to get just a job. Here, you get a career for life. Its a place to enjoy constant change, growth, and progress in your career. Our willingness to innovate and transform is what keeps us at the forefront of our industry. With curiosity, inventiveness, and entrepreneurial spirit, we keep finding new and better ways to deliver results for our customers, for our people and for the planet.
Here, you will have the flexibility and empowerment to reimagine the new, spread your wings and see your impact. By doing so, we are motivated to be better together. And together, we will continue to drive and deliver excellence.
Our Values
We take pride in being a people-first company, where our employees feel safe, valued and respected. Our culture values empower us to deliver great results.
With one FedEx culture, we:
Take care of each other | Commit to do good | Own outstanding | Drive business results | Create what's next
Awards
FedEx was ranked No. 18 on Fortune’s “World’s Most Admired Companies” All-Star List in January 2026, marking its 26th consecutive year in the top 20. FedEx remains the highest-ranked delivery company on the list.
Ethisphere named FedEx as one of Worlds Most Ethical Companies in 2023,2024 and 2025.
FedEx in India is Great Place To Work® Certified (2025-2026)
What you will do
Responsible for the completion of defined processes and procedures to deadline, ensuring accuracy, completeness, and compliance with relevant internal and external standards.
Identifies anomalies as they arise and uses judgment based on established rules and procedures to resolve them.
For complex issues, escalates the matter to senior team members for resolution.
Maintains clear and professional communication with both internal teams and external customers.
Collaborates with team members to achieve shared goals and improve overall customer satisfaction.
You will be a great fit if you
Ability to build rapport and effectively interact with colleagues, clients, and stakeholders to foster positive working relationships.
Proficiency in articulating ideas, information, and instructions clearly and concisely in both written and oral forms.
Capacity to collaborate effectively within a group, contributing to shared goals and supporting team members to achieve collective success.
Competency in utilizing essential software such as Microsoft Office Suite (Word, Excel, PowerPoint) and general computer proficiency for daily tasks.
Capability to identify complex problems, analyze them from multiple perspe