Branch Relationship Manager Branch Banking

Group Company: AU Small Finance Bank Limited
Designation: Branch Relationship Manager Branch Banking
Office Location:
Position description: Responsible for managing customer relationships at the branch level, ensuring high service standards, cross-selling banking products, and supporting branch operations.
Primary Responsibilities:
Handle walk-in customers and resolve queries
Cross-sell banking products (CASA, loans, insurance)
Ensure customer satisfaction and retention
Support branch operations and compliance
Assist in account opening and documentation
Additional Responsibilities:
Participate in local marketing activities
Generate leads for new accounts and services
Maintain MIS and reports
Reporting Team
Reporting Designation:
Reporting Department:
Educational qualifications preferred
Category:
Field specialization:
Degree:
Academic score: Minimum 50%
Institution tier: Tier 2 / Tier 3
Required Certification/s: NA
Required Training/s: Customer Service, Core Banking Systems
Required work experience
Industry: Banking, Financial Services
Role: Customer Service, Sales, Teller
Years of experience: 3 to 6
Key Performance Indicators: Customer satisfaction score
Product cross-sell ratio
Account activation rate
TAT adherence
Compliance score
Required Competencies: Customer Orientation
Communication Skills
Sales Drive
Attention to Detail
Teamwork
Required Knowledge: Banking products
KYC norms
Branch operations
Core banking systems
Required Skills: Interpersonal skills
MS Office
CRM usage
Problem-solving
Required abilities
Physical: NA
Other: Patience, Empathy
Work Environment Details: Branch-based, customer-facing
Specific requirements
Travel: Minimal (local marketing)
Vehicle: Two-Wheeler Vehicle
Work Permit: Must be authorized to work in India
Other details
Pay Rate: Fixed + Incentives
Contract Types: Full-time, Permanent
Time Constraints: Standard banking hours
Compliance Related: Adherence to RBI and internal policies
Union Affiliation:

Employment type
Full Time

Work arrangement
No