Works Coordinator

Primary Location
VIC - Melbourne - 655 Collins St
Job Description Summary
Service Stream’s Utilities division are currently seeking a Works Coordinator to join our growing team in Advanced Metering.
About the Role
The purpose of this position is to ensure all aspects of work orders across multiple contracts are scheduled, attended and completed at the end of each business day. Ensuring compliance with client, retailer, and AEMO requirements. The role provides day-to-day scheduling, allocation, support and coordination with customers and field teams, contributing to a high standard of work, service quality, and continuous improvement.
Nature of position: Casual / Part-time
Location: Melbourne VIC
Reporting Line: Scheduling & Performance Manager
Key Responsibilities
Coordinate and drive field staff productivity to ensure all work orders are handled end-to-end and within regulatory time frames
Facilitate and manage all aspects of workforce scheduling, triage, planning and allocation using Excel and other relevant systems
Available on a rotating shift (7:30am–4:30pm) to manage inbound customer calls using client systems
Conduct outbound scripted calls with customers to obtain explicit informed consent, and coordinate calls with building managers to arrange technician access
Identify and consolidate data from the client in order to plan and allocate work orders
Maintain field resource leave requests to ensure adequate resourcing
Working efficiently with Service Stream and client systems and databases
Ensure all work performed is in accordance with contractual quality and safety requirements to company standards and to the satisfaction of the customer
Undertake and complete any other duties as requested by the Scheduling & Performance Manager
Strong focus on problem solving, compliance and servicing the client’s expectations
Skills and Experience
Minimum 12 months in a Customer Service, Scheduling or Technical Support role is essential
Competencies in MS Office suite: Word, Excel, Outlook is essential
Basic technical knowledge of Electrical Metering work is an advantage
Excellent organisational and administration skills
High level attention to detail
Department
Field Services
How to Apply
If this sounds like you apply now to the Service Stream Recruitment Team via the online application button.