Account Ops - PMO(4+yrs)

· Position Name : Account Ops - PMO
· Position Mode: Permanent
· Experience : 4-5 years
· Joining Location :Bangalore
· Work Mode: WFO, 5 Days
· Notice: Immediate -15 days (max)
Bangalore location.
Role: Account Ops - PMO
Experience: 4-5 years of experience in Business Operations, Revenue Operations, Customer Success Operations, Account Operations, or Strategic Programs.
Role Purpose
The Account Growth Operations Manager will drive the governance and operational rhythm across strategic customer accounts to ensure predictable growth, operational excellence, and achievement of account-level revenue and order-booking (OB) targets.
This role acts as the central coordination point between Account Managers, Delivery Managers, Portfolio Anchors, Product Managers, Customer Success teams, and Leadership to ensure that all growth levers are actively tracked, risks are addressed proactively, and opportunities are accelerated through disciplined execution.
The individual will be responsible for establishing governance mechanisms, driving follow-through on commitments, tracking account health indicators, and ensuring best practices are consistently adopted across accounts
Key Responsibilities
1. Account Governance & Cadence Management
Establish and manage a consistent governance framework across all strategic accounts.
Schedule and drive recurring governance reviews across Account Growth, Opportunity Pipeline, Renewal & Expansion, Customer Executive Connect etc.
Publish meeting agendas, action trackers, and closure reports.
Ensure timely follow-up and execution of agreed action items.
2. Revenue Growth Tracking
Maintain account-level growth scorecards and dashboards.
Track Order Booking (OB) targets, Revenue performance, Pipeline health, Cross-sell/Upsell opportunities, Renewals, Conversion rates
Identify slippages and escalate risks proactively.
3. Opportunity & Deal Governance
Work closely with Sales, Account Managers and Product teams to track opportunities from identification to closure.
Ensure opportunity discussions are structured and action oriented.
Maintain visibility of Qualified opportunities, Proposal status, Decision timelines, Stakeholder mapping, Competitive situations
4. Client Engagement Governance
Maintain account engagement calendars.
Ensure regular customer touchpoints are planned and executed.
Track executive connects and steering committee meetings.
5. Renewal & Expansion Governance
Build visibility of upcoming contract renewals.
Ensure renewal discussions start well in advance.
Track expansion opportunities emerging from existing engagements.
Coordinate with delivery and account teams to maximize wallet share.
6. Executive Reporting & Insights
Prepare leadership dashboards and executive summaries.
Provide data-driven insights on Growth performance, Risks, Account health, Opportunity status, Escalations, Customer engagement effectiveness
Support quarterly business reviews and operating reviews.
Success Metrics (KPIs)
The role will be measured on:
Governance Effectiveness
Action item closure rate >95%
Governance adherence across all strategic accounts
SLA compliance for reviews and reporting
Revenue Growth Support
OB target achievement support
Growth opportunity tracking coverage
Forecast accuracy improvement
Customer Success
Reduction in customer escalations
Improvement in customer satisfaction indicators
Timely renewal management
Operational Effectiveness
Opportunity conversion support
Staffing issue resolution lead times
Executive dashboard accuracy and timeliness
Required Skills
Business Operations
Revenue Operations, Account Governance, Business Planning, Executive Reporting, Follow-ups
Tools
Advanced Excel, Zoho CRM, Microsoft Teams, PowerPoint
Stakeholder Management
Strong follow-up and influencing skills
Ability to work with Sales, Delivery, Product and Leadership teams
Excellent communication and meeting facilitation skills
Preferred Experience
4-5 years of experience in Business Operations, Revenue Operations, Customer Success Operations, Account Operations, or Strategic Programs.
Experience supporting Enterprise Accounts or Key Account Management functions.
Exposure to IT Services, Digital Transformation, AI/Automation solutions, or Managed Services businesses.
Strong executive communication and reporting capabilities.

Work arrangement
Hybrid