IN_RBIC_Customer Quality management/Product Quality Management_QMM3-ChkP

**Customer Quality Management (QMC):**
Handle customer 0-KM complaints and warranty claims from reporting through closure, including root cause analysis, 8D investigations, and corrective action reports
Monitor and improve customer quality indices; prepare data for management reviews and customer scorecards
Conduct part and system-level investigations using problem-solving tools (5-why, PSS analysis) and present findings to customers
Maintain customer complaint database and communicate quality alerts to internal teams and customers
Coordinate immediate containment of defective parts with support teams and manage customer portal updates
Execute customer warranty protocols to reduce external defect costs and ensure timely issue resolution
Conduct regular customer plant visits and line walks for new products and warranty issue resolution
Manage quality crisis situations, task forces, and worldwide coordination for critical quality incidents
**Product Quality Management (QMM):**
Conduct and supervise internal and external quality audits (C/AU, AUD, IQA, IATF, customer audits) across all shifts
Coordinate PPAP activities, concession approvals, ECR reviews, and new product releases with appropriate risk assessments
Participate in new product development line walks, FMEA reviews, and provide lessons learned from similar products
Manage change approvals (CARV), process/product changes, and ensure customer approvals align with business requirements
Support MAE/process release activities through FMEA reviews, control plan updates, and release checklists
Identify and escalate product quality risks based on audit findings and customer complaint analysis
Ensure timely updates of quality reports (SMIR, 4M, audit closures) on customer portals
Coordinate quality improvement initiatives and horizontal deployment of key actions across the value stream
**Required Qualifications:**
Bachelor's degree in Mechanical, Electrical, or Electronics Engineering
6-10 years of experience in quality management and manufacturing
**Preferred Qualifications:**
Experience in customer complaint handling and customer interfacing
Background in automotive manufacturing or Tier 1 supplier environment

Employment type
Full-time

Work arrangement
No