IT Support Executive

Job Summary
We are looking for a hands-on IT Support Executive to manage day-to-day IT operations, troubleshoot technical issues, and maintain the company’s IT infrastructure across office locations. The candidate should have strong practical knowledge of hardware, software, networking, CCTV systems, data backups, and user support to ensure smooth business operations with minimal downtime.
Key Responsibilities
Provide technical support for desktops, laptops, printers, Windows OS, Microsoft Office, email, and business applications.
Configure and troubleshoot LAN, Wi-Fi, routers, switches, VPN, network racks, patch panels, and structured cabling.
Perform LAN cable termination, RJ45 crimping, and network connectivity testing.
Maintain and troubleshoot CCTV cameras, IP cameras, and NVR systems.
Manage user accounts, email IDs, access permissions, and IT setup for new joiners and exiting employees.
Monitor data backups, assist with data restoration, and maintain antivirus and system security updates.
Maintain IT asset inventory and coordinate repairs, warranties, AMCs, and vendor support.
Provide IT support to branch offices and remote users, including new office setups and relocations.
Maintain helpdesk records, track technical issues, and ensure timely resolution.
Provide basic technical support for travel applications and GDS systems such as Amadeus and Sabre.
Required Skills
Strong hardware, software, and Windows troubleshooting skills.
Good knowledge of LAN, Wi-Fi, TCP/IP, routers, switches, and network cabling.
Hands-on experience with RJ45 crimping, patch panels, and network racks.
Basic knowledge of CCTV/NVR systems, backups, data restoration, and IT security.
Good communication, problem-solving, and vendor coordination skills.
Qualifications & Experience
Diploma or Bachelor’s degree in IT, Computer Science, Networking, or a related field.
2–5 years of relevant hands-on IT support or system administration experience.
Experience supporting multiple offices or branches is preferred.
Travel industry or GDS application experience will be an added advantage.
Preferred Technical Exposure: Windows OS | Microsoft 365 | Hardware Troubleshooting | LAN/WAN | Routers & Switches | RJ45 Crimping | CCTV/NVR | Backup & Restore | VPN | IT Helpdesk | Amadeus/Sabre GDS.

Work arrangement
No