O2C Global Process Expert

1. Process expertise and global standards
Apply detailed end-to-end O2C knowledge across invoicing, accounts receivable, cash application, collections, and customer master data.
Translate approved global standards into practical processes, functional requirements, documentation, guidance and regional implementation activities.
Assess and document regional variations, distinguishing justified exceptions from opportunities for standardisation.
Monitor adherence to approved standards and escalate material deviations, exceptions or design decisions to the GPO.
Maintain accurate process architecture, controls and supporting documentation as part of the change lifecycle.
2. Process analysis and improvement
Lead structured current-state and future-state assessments for assigned O2C initiatives.
Identify root causes, process gaps, control weaknesses, manual dependencies and opportunities to simplify, standardise or automate.
Assess end-to-end impacts across processes, data, controls, customers, regions, systems and operating teams.
Develop clear business and functional requirements, acceptance criteria and measurable outcomes before technical solution design begins.
Evaluate options against global standards, business value, scalability, risk, implementation effort and total process impact.
Prepare evidence-based recommendations for GPO decision, endorsement or prioritisation.
3. Project orchestration and delivery
Act as the process orchestrator within assigned projects and workstreams, connecting business, operational, process, control, data, technology and delivery stakeholders around a coherent end-to-end outcome.
Establish clarity on process scope, decision rights, owners, dependencies, deliverables and required governance.
Bring together the right subject matter experts at the right stage, facilitate resolution of cross-functional issues and ensure open decisions are progressed through the appropriate owners.
Maintain alignment between the approved global process direction and the solution being designed and implemented.
Partner with the assigned project manager, who retains accountability for overall project planning, governance, resources, timeline and project communications.
Lead defined process workstreams and coordinate smaller process changes where a dedicated project manager is not required, subject to agreed priorities, governance and capacity.
Monitor process-related risks, dependencies and delivery gaps, escalating where progress, quality or alignment is at risk.
4. Solution development, testing and readiness
Translate process needs into clear functional requirements and work with functional SMEs, technology teams, architects and developers to support solution assessment.
Validate that proposed solutions meet the business requirement, approved global standards, control expectations and scalability needs without assuming technical architecture ownership.
Define or validate process-level acceptance criteria and ensure the appropriate operational SMEs and impacted regions participate in testing.
Monitor resolution of material defects and consolidate evidence to support business readiness.
Ensure process, control, data, training, operating-procedure and adoption impacts are addressed before implementation.
Support post-implementation review and confirm whether the intended process and business outcomes have been achieved.
5. Governance, demand and prioritisation
Support structured intake and assessment of O2C improvement and change demand.
Ensure requests are sufficiently understood and defined before progressing into estimation, solution design or delivery.
Provide analysis and recommendations to support GPO prioritisation, sequencing and trade-off decisions when needed.
Maintain visibility of assigned initiatives, actions, risks, decisions and dependencies.
Challenge local solutions that duplicate existing capability, introduce unnecessary complexity or conflict with global direction.
Represent or provide cover for the GPO in agreed forums within delegated authority and escalate decisions relating to standards, priorities, material risks or exceptions.
6. Stakeholder engagement and process advisory
Build effective relationships across regional finance, GFS operations, transformation teams, technology functions and other global process areas.
Facilitate alignment and decisions across stakeholder groups, adapting communication to audience, culture and seniority.
Provide expert guidance for complex, cross-regional or escalated process matters.
Act as an escalation point for systemic process issues that cannot be resolved through established operational, SMEs, service desk or technical support channels.
Communicate complex process and system matters clearly to technical and non-technical audiences.
7. Controls, data, performance and adoption
Embed financial control, audit, regulatory, data-governance and compliance considerations into process assessments and requirements.
Support adherence to company policies and agreed control frameworks and escalate material risks to the appropriate owner.
Use process data, operational evidence and performance measures to identify improvement opportunities and evaluate outcomes.
Support change communication, knowledge transfer and capability building for impacted teams.
Monitor adoption of approved changes and identify where further intervention is required to sustain the intended outcome.
1. Process expertise and global standards
Apply detailed end-to-end O2C knowledge across invoicing, accounts receivable, cash application, collections, and customer master data.
Translate approved global standards into practical processes, functional requirements, documentation, guidance and regional implementation activities.
Assess and document regional variations, distinguishing justified exceptions from opportunities for standardisation.
Monitor adherence to approved standards and escalate material deviations, exceptions or design decisions to the GPO.
Maintain accurate process architecture, controls and supporting documentation as part of the change lifecycle.
2. Process analysis and improvement
Lead structured current-state and future-state assessments for assigned O2C initiatives.
Identify root causes, process gaps, control weaknesses, manual dependencies and opportunities to simplify, standardise or automate.
Assess end-to-end impacts across processes, data, controls, customers, regions, systems and operating teams.
Develop clear business and functional requirements, acceptance criteria and measurable outcomes before technical solution design begins.
Evaluate options against global standards, business value, scalability, risk, implementation effort and total process impact.
Prepare evidence-based recommendations for GPO decision, endorsement or prioritisation.
3. Project orchestration and delivery
Act as the process orchestrator within assigned projects and workstreams, connecting business, operational, process, control, data, technology and delivery stakeholders around a coherent end-to-end outcome.
Establish clarity on process scope, decision rights, owners, dependencies, deliverables and required governance.
Bring together the right subject matter experts at the right stage, facilitate resolution of cross-functional issues and ensure open decisions are progressed through the appropriate owners.
Maintain alignment between the approved global process direction and the solution being designed and implemented.
Partner with the assigned project manager, who retains accountability for overall project planning, governance, resources, timeline and project communications.
Lead defined process workstreams and coordinate smaller process changes where a dedicated project manager is not required, subject to agreed priorities, governance and capacity.
Monitor process-related risks, dependencies and delivery gaps, escalating where progress, quality or alignment is at risk.
4. Solution development, testing and readiness
Translate process needs into clear functional requirements and work with functional SMEs, technology teams, architects and developers to support solution assessment.
Validate that proposed solutions meet the business requirement, approved global standards, control expectations and scalability needs without assuming technical architecture ownership.
Define or validate process-level acceptance criteria and ensure the appropriate operational SMEs and impacted regions participate in testing.
Monitor resolution of material defects and consolidate evidence to support business readiness.
Ensure process, control, data, training, operating-procedure and adoption impacts are addressed before implementation.
Support post-implementation review and confirm whether the intended process and business outcomes have been achieved.
5. Governance, demand and prioritisation
Support structured intake and assessment of O2C improvement and change demand.
Ensure requests are sufficiently understood and defined before progressing into estimation, solution design or delivery.
Provide analysis and recommendations to support GPO prioritisation, sequencing and trade-off decisions when needed.
Maintain visibility of assigned initiatives, actions, risks, decisions a

Employment type
Full-time

Work arrangement
No