Patient Services Officer

At GenesisCare we want to hear from people who are as passionate as we are about innovation and working together to drive better life outcomes for patients around the world.
Care to join the team?
Join GenesisCare Darlinghurst (St Vincent's Hospital Campus) as a Patient Services Officer (Medical Administration) and become an important part of a team delivering world-class cancer care.
At GenesisCare, we know that exceptional care starts long before treatment begins. This role is more than administration. You'll play a key role in supporting patients throughout their treatment journey, helping coordinate care, build trusted relationships, and create positive experiences during what can be a challenging time in their lives.
Working closely with patients, specialists, nurses, radiation therapists, and multidisciplinary teams, you'll help coordinate the many moving parts that contribute to seamless patient care. From managing appointments and patient communications to supporting clinic operations and administrative processes, your work will have a direct impact on the quality of care our patients receive every day.
This Permanent Full-Time opportunity offers the chance to build a meaningful healthcare career in a collaborative and patient-focused environment where your contribution is valued and your work makes a genuine difference.
What you'll be doing
Supporting the delivery of exceptional patient-centred care by coordinating a range of administrative and operational activities within a busy oncology clinic.
More specifically, you will:
Coordinate, schedule and confirm patient appointments with accuracy and care
Act as a key point of contact for patients, providing a professional, compassionate and supportive experience
Work closely with clinical and administrative teams to support the patient treatment journey
Manage billing, receipting and Medicare-related administrative processes
Maintain accurate patient records across clinical and administrative systems
Prepare, scan and manage documentation in accordance with privacy and compliance requirements
Support the smooth day-to-day operation of the clinic through proactive administrative coordination
Manage competing priorities in a fast-paced healthcare environment while maintaining a high level of accuracy and service
Contribute to continuous improvement initiatives that enhance patient and clinic experiences
What we're looking for
Experience in a medical administration, healthcare administration, patient services or customer-facing administrative role
A genuine passion for delivering exceptional patient and customer experiences
Strong communication skills with the confidence to engage with patients, clinicians and other stakeholders
Excellent organisational skills with the ability to manage multiple priorities effectively
High attention to detail and accuracy in a busy environment
Experience managing appointments, schedules and administrative processes
Experience with medical billing systems and Medicare processes will be highly regarded
The ability to work independently while contributing positively to a collaborative team culture
A proactive, adaptable and solutions-focused approach
Benefits of joining our team
Work alongside experienced healthcare professionals committed to improving patient outcomes
Contribute to a patient-focused organisation making a meaningful difference in people's lives
Access award-winning learning and development programs to support your career growth
Free, confidential wellbeing support for you and your family, including counselling, legal, financial and nutritional services
Access to GenesisCare's Full Circle Wellbeing Program
Enjoy a range of employee benefits, including discounts on health insurance, fitness memberships and Qantas Club membership
Be part of a supportive and collaborative team culture where your contribution is valued
About GenesisCare
By joining GenesisCare, you will be joining a highly progressive and passionate team of healthcare professionals and support staff, united by a common purpose: to design care experiences that deliver the best possible life outcomes. The ambition for better cancer care that began our story, has grown into a passionate team of ~2,000 employees across 50 locations nationally. Join us to design better care and enjoy a career with purpose.
GenesisCare is committed to managing the risk of transmission of specified vaccine preventable diseases (VPDs). Certain roles may require the successful candidate to show evidence that they have been vaccinated against or are not susceptible to specified VPDs.
GenesisCare is an Equal Opportunity Employer.