Project Coordinator – IT Managed Services

About The Opportunity
This role supports the coordination and administration of IT Managed Services projects, ensuring seamless communication across clients, service delivery teams, engineers, vendors, and internal stakeholders. The Project Coordinator plays a critical role in tracking deliverables, maintaining documentation, and ensuring project commitments are met on time.
Role & Responsibilities
Coordinate day-to-day activities across IT Managed Services projects and client accounts.
Act as a coordination point between clients, project managers, service delivery teams, engineers, vendors, and internal stakeholders.
Track project milestones, deliverables, action items, dependencies, and deadlines.
Coordinate engineer/resource onboarding, allocation, backfills, transfers, and offboarding.
Maintain project trackers, resource plans, schedules, contact lists, and operational documentation.
Monitor open actions, incidents, requests, and escalations and ensure timely follow-up with respective owners.
Prepare and circulate weekly/monthly project and service delivery reports.
Support SLA/KPI tracking and highlight potential delays, risks, and service gaps to the Project/Service Delivery Manager.
Coordinate client meetings, prepare agendas, capture minutes, and track action items through closure.
Follow up with internal teams and vendors on pending activities and ensure timely resolution.
Support billing, timesheet, overtime, attendance, and other operational inputs where applicable.
Maintain accurate project documentation and ensure required records are updated and accessible.
Assist with project transitions, service takeovers, new site deployments, and operational changes.
Support governance activities and preparation of management/client review presentations.
Identify recurring operational issues and assist in driving process improvements.
Ensure activities are carried out in accordance with agreed processes, contractual requirements, and client expectations.
Skills & Qualifications
Must-Have
2–5 years of experience in IT project coordination, IT operations, service delivery, or managed services.
Good understanding of IT infrastructure / end-user computing / field support environments.
Strong coordination, follow-up, and stakeholder management skills.
Good knowledge of MS Excel, PowerPoint, Outlook and Teams.
Ability to maintain trackers and prepare management reports.
Strong organizational and time-management skills.
Good written and verbal communication skills.
Ability to manage multiple priorities and work with geographically distributed teams.
Strong attention to detail and ownership of assigned activities.
Ability to identify risks, delays, and dependencies and escalate them appropriately.
Preferred
Experience working with ITSM tools such as ServiceNow, Jira, Remedy, etc.
Bachelor’s degree in IT, Computer Science, Business Administration, or a related field.
ITIL Foundation / CAPM / PMP certification would be an advantage.
Benefits & Culture Highlights
Consultant must ensure access to a computer, reliable internet connection, and mobile phone for service delivery.
Skills: remedy,vendors,communication,microsoft excel,microsoft teams,microsoft outlook,jira,microsoft powerpoint,servicenow,service delivery,managed services,project

Work arrangement
Yes