All Departments & All Hod Position

Company Description The hotel is a new, upcoming property located in Faridabad, focused on delivering high-quality hospitality and guest services. It aims to establish a strong reputation by offering comfortable accommodations, efficient operations, and memorable experiences for guests. As a growing organization, the hotel offers opportunities to contribute to building processes, teams, and service standards from the ground up. The environment encourages collaboration across all departments to ensure smooth operations and consistent service delivery. Team members will join at an early stage, with the potential to influence the hotel’s culture and long-term success.
Role Description This is a full-time, on-site role in Faridabad for Department Heads (HODs) and key leaders across all hotel departments, including Front Office, Housekeeping, Food & Beverage, Kitchen, Sales & Marketing, Finance, HR, and Maintenance. Day-to-day responsibilities include overseeing departmental operations, managing and mentoring staff, monitoring service quality, and ensuring guest satisfaction. Role holders will coordinate staffing schedules, implement standard operating procedures, and ensure compliance with safety, hygiene, and regulatory requirements. They will collaborate with other HODs to support overall hotel performance, including cost control, revenue generation, and operational efficiency. The role also involves reporting on departmental KPIs, addressing operational issues promptly, and supporting the pre-opening and ongoing improvement of services and processes.
Qualifications
Strong leadership and team management skills, with the ability to supervise, motivate, and develop diverse teams across hotel departments.
Solid operational knowledge in at least one core hotel function (e.g., Front Office, Housekeeping, F&B, Kitchen, Sales & Marketing, Finance, HR, or Maintenance).
Proficiency in guest service and customer relationship management, with a focus on handling queries, feedback, and escalations professionally.
Ability to manage budgets, control departmental costs, and support revenue growth through efficient operations and service planning.
Effective communication and interpersonal skills, including coordination with cross-functional teams and clear reporting to senior management.
Strong organizational and problem-solving skills, with attention to detail and the capacity to troubleshoot operational challenges.
Familiarity with hotel management systems and basic computer skills (e.g., PMS, POS, MS Office) is preferred.
Relevant education in Hospitality Management, Business Administration, or a related field; equivalent experience in hotel operations may also be considered.
Prior experience in a supervisory or HOD role in the hospitality industry, especially in pre-opening or new hotel environments, will be an advantage.

Work arrangement
No