Live opening · Posted 7 hours ago
The key details from the original listing.
Description supplied by the original job listing.
Identify opportunities to apply AI, data, automation, and digital technologies to improve Customer Service processes and customer experience.
Develop and support AI solutions, AI assistants, chatbots, and agent workflows for repetitive and data-driven Customer Service activities.
Build and maintain automation solutions using Power Platform, Power Automate, APIs, N8N and other relevant technologies.
Integrate data and AI solutions with internal systems, databases, and business applications.
Support the implementation, testing, deployment, troubleshooting, and continuous improvement of data, AI, and automation solutions.
Translate business needs into practical data-driven and AI-enabled solutions, working closely with Customer Service process owners and stakeholders.
Ensure appropriate data quality, governance, documentation, and compliance throughout the solution lifecycle.
Share best practices and reusable solutions across Customer Service and regional teams.
Support senior team members in complex AI, automation, and AI-agent initiatives, while promoting data and digital skills within the team.
Bachelor’s degree in Computer Science, Data Science, Information Technology, Engineering, or a related field.
Minimum 3 years of experience in AI, automation, business intelligence, or digital solutions, preferably in a business or Customer Service environment.
Good knowledge of Python and SQL, with practical experience in data integration & process automation.
Experience with Microsoft Power Platform, especially Power Automate; knowledge of APIs and MCP.
N8N and system integration is an advantage.
Experience with Generative AI, LLMs, RAG, or AI agents and their practical business applications.
Experience in developing or supporting automation workflows, or AI-powered solutions.
Strong analytical and problem-solving skills, with the ability to translate business requirements into practical technical solutions.
Good understanding of data quality, governance, security, and responsible use of AI.
Strong communication and stakeholder management skills, with the ability to work effectively with both technical and business teams.
Proactive, flexible and willing to continuously learn and apply new AI, data, and digital technologies.
Employment type
Full-time
Work arrangement
No
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