Senior Associate - Microsoft CSP/Google

Role Overview
As a core member of the Cloud Operations & Billing team, the Billing Expert independently executes and coordinates cloud billing activities across multiple scenarios and publishers(Microsoft Cloud, AWS, Google & SoftwareOne Managed Services offerings). The role applies specialised billing knowledge to resolve standard exceptions, ensure accurate financial outcomes, and maintain compliance with agreed controls and processes. Through reliable execution, peer support, and identification of recurring issues, the Billing Senior Expert contributes to improved billing quality, reduced rework, and stable operational performance.
Key Responsibilities
Executes accurate and timely cloud billing, including invoices, credits and rebills within established guidelines
Processes high‑volume billing transactions with guidance and review in line with publisher requirements, service standards, and internal controls
Manages billing‑related exception handling to ensure accuracy, compliance, and revenue protection
Support continuous improvement through standardisation, automation, and reduction of manual billing exceptions
Process sales and purchase orders in line with publisher requirements, service standards, and internal controls
Own billing‑related exception handling to ensure accuracy, compliance, and revenue protection
Identifies recurring issues and contributes input to process and quality improvements
Job Requirements
Bachelor’s Degree or equivalent experience from college or university
Strong written and verbal communication skills in English
Proven expertise of Cloud billing
Demonstrated problem-solving, consultative, and research abilities
Ability to research and gather data from multiple sources
Ability to multitask effectively while maintaining strong organizational skills
Knowledge of cloud billing, order processing, and subscription lifecycle operations
Good attention to detail with a focus on billing accuracy, compliance, and data quality
Experience managing billing exceptions, corrections, and reconciliations
Ability to handle high‑volumes accurately
Company description
SoftwareOne and Crayon have come together to form a global, AI-powered software and cloud solutions provider with a bold vision for the future. With a footprint in over 70 countries and a diverse team of 13,000+ professionals, we offer unparalleled opportunities for talent to grow, make an impact, and shape the future of technology. At the heart of our business is our people. We empower our teams to work across borders, innovate fearlessly, and continuously develop their skills through world-class learning and development programs. Whether you're passionate about cloud, software, data, AI, or building meaningful client relationships, you’ll find a place to thrive here. Join us and be part of a purpose-driven culture where your ideas matter, your growth is supported, and your career can go global.

Work arrangement
Hybrid