Sr. Associate - Technical Specialist - HRIS | Airtrunk

A Snapshot
The Technical Specialist - HRIS is responsible for the operational support, configuration, and enhancement of HRIS systems and solutions. Reporting to the Service Owner, this role provides advanced technical support, manages Level 2 and 3 service requests and incidents, and designs and delivers small changes and updates. The Technical Specialist ensures systems are stable, secure, and optimised, while maintaining high-quality documentation and contributing to the knowledge base to support continuous improvement and user enablement.
Your Day to Day
Operational Support & Service Delivery
Provide Level 2 and 3 support for incidents and service requests, escalating where necessary.
Monitor system performance and proactively identify and resolve issues.
Collaborate with Service Desk and other support teams to ensure timely and effective resolution.
System Configuration & Maintenance
Perform system configuration and parameter updates in line with approved change processes.
Support patching, upgrades, and minor enhancements.
Maintain system integrity and ensure compliance with security and governance standards.
Change Delivery & Testing
Design and deliver small-scale changes and enhancements in collaboration with business and technical teams.
Conduct unit testing and support user acceptance testing (UAT) as required.
Ensure changes are documented and deployed in accordance with Software Development Life Cycle (SDLC) and change management processes.
Documentation & Knowledge Management
Create and maintain technical documentation including configuration records, support procedures, and change logs.
Contribute to the knowledge base by documenting solutions, known issues, and troubleshooting guides.
Support training and onboarding of support staff through clear and accessible documentation.
Collaboration & Continuous Improvement
Work closely with the Service Owner to identify opportunities for system optimisation and automation.
Participate in root cause analysis and problem management activities.
Stay current with platform updates and industry best practices relevant to the supported systems.
Requirements
Essential:
Experience with HRIS solutions and experience supporting HR / P&C functional teams
3-5 years experience supporting enterprise systems in a technical capacity.
Strong understanding of system configuration, troubleshooting, and support processes.
Experience with incident, problem, and change management practices.
Ability to write clear, structured documentation and contribute to knowledge management.
Strong analytical and problem-solving skills.
Effective communication and collaboration skills across technical and non-technical teams.
Demonstrated ability to work collaboratively with cross-functional teams and communicate technical concepts to non-technical stakeholders.
Experience working in Agile, hybrid, or traditional project delivery environments.
Desirable:
Familiarity with HR processes and procedures
Familiarity with ITIL practices and service management frameworks.
Exposure to scripting, automation, or integration tools.
Experience working in agile or hybrid delivery environments.
Experience working in fast-paced, scaling environments or transformation programs.
Qualifications
Bachelor s in IT or related discipline;
7-14 years in Technology roles;
Global or APAC experience a benefit.

Work arrangement
No