Senior VoIP Support Engineer

Company Description
VoiceSpin is a leading provider of cloud-based AI contact center solutions, serving SMEs and large enterprises across diverse industries such as healthcare, telemarketing, education, insurance, and retail. Our platform combines advanced AI technologies, including AI voice bots, predictive dialing, chatbots, omnichannel messaging, and speech analytics, into one seamless solution. With access to local numbers in over 160 countries and integration capabilities with more than 80 popular CRMs like Salesforce, HubSpot, and Zendesk, VoiceSpin offers tailored solutions to meet unique business needs. We are dedicated to empowering businesses with innovative and efficient communication Tools.
Eligible locations: Armenia, Ukraine, Pakistan, Turkey, Azerbaijan
About the Role
VoiceSpin is expanding its engineering team and is looking for an experienced VoIP Engineer to help build and maintain the telephony backbone of our cloud-based contact center platform. You will design, configure and optimize VoIP infrastructure built on Linux, Asterisk and SIP, ensuring high call quality and reliability for enterprise clients worldwide. This is a hands-on engineering role for someone who enjoys solving complex telephony challenges and working with open-source technologies.
What You'll Do
-Serve as the 2nd 3rd tier for customers seeking technical assistance on the Voicespin products over the phone, email or chat
-Perform remote troubleshooting through diagnostic techniques and pertinent questions by customers
-Walk the customer through the problem-solving process
-Direct unresolved issues to the next level of support
-Provide accurate information on Voicespin IT products and services
-Record events, issues and resolutions in logs
-Follow-up and update customer status and information
-Pass on any feedback or suggestion by customers to the appropriate internal team
-Identify and suggest possible improvements on procedures
Requirements
Linux administration
Asterisk
VICI Dialer
Understanding SIP protocol
Knowledge of VoIP
Knowledge of SQL (Especially MySQL, Mariadb)
Scripting knowledge (at least one: Bash, PHP, Python)
English - upper-intermediate+
Nice to Have
Knowledge of LLMs, TTS and STT services.
Google Cloud and AWS
Networking
Web services and APIs
What We Offer
Collaborative engineering culture focused on innovation and rapid execution.
Strong growth within the team;
Long-term employment;
Paid vacation and sick leave;
English classes;
Paid health insurance.
•Remote format of work.

Work arrangement
Yes