Manager - Business Analyst

It's fun to work in a company where people truly BELIEVE in what they're doing!
Job Description:
Ingram Micro is a leading technology company within the global information technology ecosystem. With the ability to reach nearly 90% of the world's population, we play a critical role in the IT sales channel, connecting technology manufacturers and cloud providers with business-to-business technology experts worldwide.
Job Summary
The Sales Operations role is responsible for supporting the sales organization by optimizing processes, managing data and reporting, improving tools and systems, and driving operational efficiency. This role works closely with Sales, Marketing, Finance, and Leadership teams to enable revenue growth through data-driven insights and streamlined operations.
Key Responsibilities:
Reporting & Analytics
Develop and maintain dashboards and performance reports.
Track KPIs such as pipeline health, conversion rates, win/loss rates, quota attainment, and forecast accuracy.
Provide actionable insights to sales leadership.
Support monthly, quarterly, and annual forecasting processes.
CRM & Systems Management
Manage and maintain CRM systems
Ensure data accuracy, completeness, and integrity
Implement automation and system enhancements
Train sales team members on CRM best practices
Sales Process Optimization
Analyze and improve sales workflows and processes.
Identify bottlenecks and recommend scalable solutions.
Develop and maintain sales playbooks and documentation.
Forecasting & Planning
Assist in territory planning and quota setting.
Monitor performance against targets and provide variance analysis.
Cross-Functional Collaboration
Partner with Marketing on lead management and pipeline tracking.
Support leadership with strategic planning and business reviews.
Qualifications & Competencies :
Bachelor’s degree in Business , Finance.
5+ years of experience in Sales Operations, Business Operations, or Analytics.
Strong experience with CRM systems
Advanced Excel/Google Sheets skills; experience with BI tools
Strong analytical, problem-solving skills. Attention to details.
Excellent communication and stakeholder management skills.
Business acumen