Senior Executive Client Servicing / Account Manager

Company Description RepIndia is a leading integrated digital communications firm in India, known for being creative-led, reputation-intelligent, and a digital powerhouse. Founded in 2013, the company has grown to a team of 400+ specialists with experience across 550+ brands, helping organizations build influence, drive growth, and protect their digital reputation. RepIndia blends real-time listening, deep reputation intelligence, and award-winning creative strategy to deliver contextually relevant content and campaigns across platforms. With offices in major cities including Delhi, Mumbai, Bangalore, Kolkata, Ahmedabad, and Hyderabad, the firm works with top brands across diverse sectors such as aviation, healthcare, retail, hospitality, fintech, FMCG, and entertainment. The company is also recognized for its strong digital reputation and crisis management practice, using AI-powered insights and advanced listening frameworks to help brands navigate digital scrutiny and misinformation.
Role Description The Senior Executive Client Servicing / Account Manager role is a full-time, on-site position based in Saket, focused on managing key client relationships and ensuring high levels of satisfaction. This role involves acting as the primary point of contact for clients, understanding their business objectives, and coordinating internal teams to deliver effective digital communication and marketing solutions. Daily responsibilities include managing account plans, preparing and presenting reports and performance updates, handling client queries, and proactively identifying opportunities to enhance service and drive growth. The role also includes collaborating with creative, strategy, and performance teams to ensure timely delivery of campaigns, maintaining budgets, and supporting smooth financial processes related to client accounts. The individual in this role is expected to contribute to long-term client partnerships by maintaining transparent communication and consistently improving service standards.
Qualifications
Candidates should possess strong Client Services and Customer Service skills to manage relationships, handle queries, and ensure smooth delivery of solutions.
Candidates should possess excellent Communication and Customer Satisfaction skills to translate client needs, present strategies, and maintain high service quality.
Candidates should possess basic to intermediate Finance skills to oversee account budgets, billing processes, and financial tracking related to client projects.
Candidates should have experience in account management, preferably in digital marketing, communications, or agency environments.
Candidates should demonstrate strong organizational and project management abilities, with attention to detail and the capacity to handle multiple accounts.
Candidates should be comfortable working on-site in a fast-paced environment, collaborating with cross-functional teams and meeting deadlines.
A bachelor’s degree in Business, Marketing, Communications, or a related field is preferred; relevant experience in client servicing roles will be highly valued.

Work arrangement
No