IT Help Desk Executive

Plasma Computing is a leading Business Intelligence Solutions and IoT Platforms provider with an international reputation of its IoT/M2M, Business Process Automation, Workflows and Big Data Visualization Platforms. Our location is on 3010 Lyndon B Johnson Freeway #1515, Dallas, TX 75324.
We are looking for a brilliant candidate to fill our IT Help Desk Executive position at Plasma. This is a client facing role and requires ability to manage multiple projects, and to work with global teams.
Essential Duties And Responsibilities
1-2 years of IT experience with Help Desk Support.
Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
Respond to queries/tickets on time either in person or over the phone or via tickets.
Write training manuals.
Maintain the daily performance of computer systems.
Respond to email messages for users seeking help.
Ask questions to determine the nature of the problem.
Walk the customer through the problem-solving process.
Install, modify, and repair computer hardware and software.
Run diagnostic programs to resolve problems.
Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems.
Install computer peripherals for users.
Follow up with customers to ensure issue has been resolved.
Run reports to determine malfunctions that continue to occur.

Work arrangement
No