Manager, Product

Get to Know the Team
The Digital Sales and Operations team is the engine behind foodpanda's commercial performance. We design and run the systems, processes, and tools that empower our sales organisation to operate at scale — across markets, verticals, and functions. If it touches how we sell, we're involved.
Get to Know the Role
You will report to the Regional Salesforce Manager and own the end-to-end delivery of Salesforce and CRM initiatives across multiple markets. This is a senior individual contributor role — you won't manage people, but you will lead initiatives, influence decisions, and drive outcomes across a complex, multi-stakeholder environment.
You will be the connective tissue between business and technology: translating commercial needs into system solutions, keeping projects moving, and earning trust with stakeholders from market operations teams all the way up to regional leadership.
The Critical Tasks You Will Perform
You will partner with local markets and regional business stakeholders to analyse processes, gather requirements, and facilitate structured discovery sessions
You will own project delivery end-to-end — from scoping and requirements through to configuration, testing, and production deployment — within agreed timelines
You will conduct gap analyses and design Salesforce solutions that drive measurable business improvement and long-term efficiency
You will translate business requirements into clear functional specifications, user stories, and acceptance criteria for implementation by technical teams
You will represent the region in discussions with global counterparts, influencing roadmap direction and ensuring regional priorities are well-represented
You will manage and prioritise an active backlog of enhancements and issues, balancing urgency with strategic importance
You will act as an escalation point for system and process issues, driving resolution with ownership and accountability
You will conduct user training and maintain documentation that keeps users across multiple markets operating effectively
Qualification
5+ years of experience in a business analyst, systems, or consulting role, with a meaningful portion in Salesforce-specific work and a demonstrated track record of delivering complex projects independently
Hands-on Salesforce experience as a power user, configurator, or administrator, with the ability to translate requirements into system design
Strong stakeholder management experience — comfortable engaging and influencing across functions and seniority levels, from market operators to regional leadership
Experience writing user stories and acceptance criteria for CRM or SaaS implementations, working alongside product managers and engineers
Experience facilitating structured requirements workshops with participants across multiple functions
Excellent ability to communicate technical concepts to non-technical stakeholders, and business context to technical teams
Highly organised with the ability to manage multiple concurrent workstreams in a fast-moving, often ambiguous environment
Fluent in English, written and spoken; familiarity with JIRA or similar tools is a plus

Employment type
Full-time

Work arrangement
No