Principal Solution Consultant, CBS, Korea

What You Get to Do in This Role:
Become the expert on ServiceNow CBS solutions (HR Service Delivery, Health & Safety, Workplace Service Delivery, Legal Service Delivery) for the Korea market. Help Korean enterprises modernize their employee-facing workflows and integrate ServiceNow with their existing ERP and legacy systems.
Core Responsibilities:
Discover and qualify customers' business challenges around HR transformation, employee service delivery, and ERP integration
Deliver product demonstrations that address customer requirements and showcase integration value
Answer technical and functional questions from customers, partners, and internal teams
Lead RFI/RFP responses and proof-of-concept engagements
Build relationships with CHROs, HR Directors, Corporate Service Directors, and IT leaders
Advise on Korea-specific compliance requirements (labor law, data protection, workplace safety)
Collaborate with implementation partners and Sales to ensure customer success
Mentor Korea-based Solution Consultants on CBS capabilities and best practices
Provide product feedback to shape solutions for Korea market needs
Qualifications – Required:
More than 12 years in:
Solution Consulting or presales for ERP, HCM, or HR transformation projects
HR Service Delivery, Service Center operations, or HR process redesign
SaaS experience preferred
Fluent in Korean and English (verbal and written); ability to communicate with both business and technical stakeholders
Proven presales skills: excellent at writing (RFI/RFP), presenting, and conducting customer demos
Detail-oriented, organized, and comfortable with structured enterprise buying cycles
Strong collaborator across Sales, Marketing, Product, and Partner teams
Quick learner; ability to rapidly grasp new technology and Korea market regulatory context
Self-starter with results-driven, problem-solving mindset
Qualifications – Preferred:
ServiceNow Platform experience (workflow design, integrations, data governance)
Experience with ERP system integrations or middleware
Knowledge of Korean labor law, PIPA, or workplace regulations
Prior experience with Korean enterprises or multinational companies

Employment type
Full-time

Work arrangement
Hybrid