Senior Content Operations Executive

This role is based in our 605 Third Avenue office.
This Senior Content Operations Executive role will sit within the operations team within Informa Festivals to support the delivery of a global year-round portfolio of fintech events; including conferences, festivals and awards ceremonies. Including, but not limited to, Money20/20 and Fintech Americas.
In this role, you will be a core support both in the lead-up to and during the on-site delivery of the shows and award ceremonies.
Key accountabilities
Execute comprehensive speaker onboarding for Money20/20 USA show and bespoke events, covering speaker hub updates, registration, profiles, VIP arrangements, and session coordination
Partner with the marketing and product teams to ensure all marketing collateral featuring speakers and content is correct, including website, email campaigns, social media, and app
Manage and maintain the speakers inbox throughout the show cycle’s and support global shows
Own the production and delivery of speaker gifts and exclusive experiences
Oversee and lead on post-show deliverables, including gathering speaker feedback, testimonials, and distributing event photos and follow-up materials
Direct speakers lounge, and exclusive speaker-only areas onsite at Money20/20 shows and special events
Coordinate the purchasing and shipment of speaker/content enhancements
Maintenance of speaker tracking documents; regional and global
1-2 years minimum experience
Spanish speaking preferable
Demonstrated success in a role that requires strong planning, prioritization and implementation skills with focus on detail
Ability to work in a high-performing, fast paced environment
Works well within a team
Self-motivated, accountable and sets own goals
Good communication skills and great customer service
Patient, calm and composed under pressure
As this role supports across shows across the different time zones, alternative work hours will be required, as necessary
On-site delivery, available to travel within the US, with potential expansion to the Netherlands and Asia.

Employment type
Full-time

Work arrangement
Hybrid