Senior Credit Collections Specialist

🏗 We're Hiring: Senior Credit Collections Specialist
📍 Location: United Arab Emirates (Remote)
🕒 Employment Type: Full-Time
💼 Experience Level: Mid-Level to Senior
🌐 Work Arrangement: Fully Remote
About Us
We are a construction-focused organization committed to delivering complex projects through disciplined project management, commercial excellence, financial governance, and effective risk management. Our teams collaborate across Project Management, Construction, Engineering, Procurement, Commercial, Finance, Accounting, Legal, Compliance, Human Resources, Information Technology, Consultants, Contractors, Suppliers, and Executive Leadership to maintain sound financial controls, protect working capital, and support sustainable business operations.
The Role
We are seeking an experienced Senior Credit Collections Specialist to manage overdue accounts, lead collection strategies, resolve payment disputes, monitor customer credit exposure, and improve receivables recovery across the organization.
The successful candidate will play a key role in maintaining healthy cash flow, reducing delinquent balances, managing collection risk, and building constructive relationships with customers and internal stakeholders. This position requires strong financial analysis, negotiation, communication, and problem-solving skills, along with the ability to handle complex accounts professionally and in accordance with applicable laws and company policies.
Key ResponsibilitiesCredit Collections and Account Management
Manage a portfolio of customer accounts and oversee collection activities for outstanding and overdue balances.
Develop account-specific collection strategies based on aging, payment history, credit exposure, customer circumstances, and risk.
Review accounts receivable aging reports and prioritize collection efforts according to overdue status and financial significance.
Contact customers through approved communication channels to request payment, confirm payment commitments, and resolve outstanding balances.
Conduct professional collection follow-ups by telephone, email, written correspondence, and scheduled customer discussions.
Maintain regular contact with customers to promote timely settlement and prevent accounts from becoming delinquent.
Review customer statements, invoices, payment records, and account histories before initiating collection activity.
Confirm outstanding balances and investigate discrepancies raised by customers.
Negotiate payment arrangements, installment plans, and settlement proposals within delegated authority and approved policies.
Document collection discussions, customer commitments, agreed payment dates, and follow-up actions accurately.
Monitor payment promises and promptly follow up when commitments are missed.
Identify accounts showing signs of deteriorating payment behavior and take appropriate early collection action.
Escalate high-value, chronically overdue, disputed, or high-risk accounts to the relevant management team.
Maintain professional customer relationships while applying consistent and effective collection practices.
Ensure collection communications are accurate, respectful, appropriately documented, and compliant with applicable requirements.
Credit Risk and Exposure Monitoring
Monitor customer credit exposure, outstanding balances, overdue amounts, and available credit limits.
Review customer payment behavior and identify changes that may indicate increased credit risk.
Support customer credit assessments and periodic credit limit reviews.
Analyze payment patterns, financial information, account history, and other relevant indicators when evaluating collection risk.
Identify customers whose outstanding balances exceed approved credit limits or established risk thresholds.
Recommend appropriate account controls, payment terms, credit holds, or escalation measures in accordance with company policy.
Coordinate with Credit Management, Finance, and Commercial teams regarding customer risk concerns.
Support the review of credit terms for new and existing customers.
Identify potential bad debt exposure and provide timely information to Finance Management.
Contribute to the development of risk-based collection priorities and customer account strategies.
Construction and Project-Related Collections
Review collection requirements arising from construction contracts, project agreements, supply contracts, and service arrangements.
Monitor receivables associated with project milestones, progress claims, certified payments, retention amounts, and contractual payment schedules.
Coordinate with Project Management, Commercial, Contracts, and Finance teams to confirm the status of customer invoices and payment certificates.
Investigate delayed payments relating to incomplete documentation, pending approvals, disputed quantities, variations, or contractual conditions.
Review supporting documentation for progress claims, invoices, delivery records, and other project-related receivables.
Track payment status for clients, developers, contractors, subcontractors, and other relevant counterparties.
Identify contractual factors that may affect collection timing, including approval procedures, retention provisions, and payment conditions.
Support resolution of commercial disputes that delay customer payments.
Escalate significant project-related collection risks and potential contractual claims to authorized stakeholders.
Maintain accurate records of collection activities, project receivables, payment commitments, and outstanding issues.
Dispute Resolution and Payment Reconciliation
Investigate customer disputes involving invoices, pricing, quantities, delivery records, contractual terms, and account balances.
Coordinate with Billing, Accounts Receivable, Procurement, Sales, Project Management, and Commercial teams to resolve disputed items.
Review supporting documents and transaction records to determine the cause of payment discrepancies.
Facilitate timely resolution of billing disputes and other issues preventing settlement.
Monitor disputed receivables and maintain clear records of outstanding actions and responsible parties.
Coordinate the preparation of approved credit notes, invoice corrections, and account adjustments where appropriate.
Reconcile customer accounts against payment records, remittance advice, statements, and internal accounting data.
Identify unapplied cash, short payments, duplicate payments, deductions, and other reconciliation exceptions.
Work with cash application and accounting teams to ensure receipts are correctly allocated.
Confirm resolution of discrepancies and update collection records accordingly.
Escalate unresolved disputes that materially affect collection prospects or financial reporting.
Delinquent Account Recovery
Develop recovery plans for severely overdue, inactive, or delinquent customer accounts.
Assess the collection history, customer circumstances, outstanding exposure, and available recovery options.
Conduct structured follow-ups with customers and authorized representatives regarding repayment.
Negotiate realistic repayment arrangements within established approval limits.
Monitor compliance with agreed repayment plans and reassess recovery strategies when commitments are not met.
Identify accounts requiring formal demand letters, legal review, external recovery support, or other authorized escalation.
Coordinate with Legal and Compliance teams on recovery actions requiring specialist advice.
Prepare account histories, supporting documentation, and collection summaries for legal or external recovery review.
Maintain accurate records of recovery decisions, communications, payment arrangements, and escalation outcomes.
Support the assessment of accounts for impairment, provisioning, or potential write-off in accordance with applicable accounting policies.
Ensure recovery activities are conducted lawfully, fairly, and consistently with approved procedures.
Collections Reporting and Cash Flow Management
Prepare regular collection reports, accounts receivable aging analyses, overdue summaries, and recovery forecasts.
Monitor collection performance against targets, budgets, and agreed service-level expectations.
Track key indicators such as Days Sales Outstanding (DSO), collection effectiveness, overdue exposure, recovery rates, and promise-to-pay performance.
Analyze trends in customer payment behavior and identify factors contributing to collection delays.
Provide Finance Management with accurate forecasts of expected customer receipts.
Identify significant changes in collection outlook and communicate potential cash flow impacts.
Prepare reports on disputed accounts, high-risk customers, delinquent balances, and collection actions.
Support month-end and year-end financial close activities involving receivables and collection status.
Reconcile collection reports against accounting records and investigate material discrepancies.
Provide management with recommendations to improve cash recovery and reduce overdue receivables

Work arrangement
Yes