Service Desk Executive

IND | Navi Mumbai | Data Center Units (305, 501, 801 & 901–903)
Full time
J0108687
At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That’s why we need smart, committed people to join us. Whether you’re looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain.
We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways.
Are you curious about being part of our growth stor y while evolving your skills in a culture that will welcome your unique contributions? If so, let's start the conversation.
Job Summary
Iron Mountain is seeking a proactive and detail-oriented Service Desk Engineer – Monitoring & Support (Data Center) to join our Information Technology / Data Center Operations team.
In this role, you will be responsible for proactively monitoring data center infrastructure, responding to incoming calls and emails, and managing incident resolution to ensure uninterrupted operational continuity. You will join a dedicated Data Center Operations team focused on delivering high-stakes support and maintaining seamless enterprise infrastructure performance.
What You’ll Do
In this role, you will:
Monitor data center infrastructure using specialized tools to rapidly identify alerts, track incidents, log requests in the Information Technology Service Management system, and deliver actionable operational outcomes.
Collaborate with customers, technical engineering teams, and management to coordinate incident escalation, provide updates, and ensure effective problem resolution.
Ensure compliance with data center operational policies, security protocols, and strict Service Level Agreements while maintaining accurate documentation.
What You’ll Bring
The ideal candidate will have:
Proven experience in technical service desk operations, data center monitoring, or Information Technology infrastructure support.
Strong knowledge of infrastructure monitoring tools, incident response workflows, and Information Technology Service Management ticketing platforms.
Proven ability in multi-tasking, active communication, troubleshooting under pressure, and cross-team collaboration.
Relevant degree, diploma, or equivalent technical certifications in Information Technology, Computer Science, or enterprise systems support.
Category: Information Technology
Iron Mountain is a global leader in storage and information management services trusted by more than 225,000 organizations in 60 countries. We safeguard billions of our customers’ assets, including critical business information, highly sensitive data, and invaluable cultural and historic artifacts. Take a look at our history here.
Iron Mountain helps lower cost and risk, comply with regulations, recover from disaster, and enable digital and sustainable solutions, whether in information management, digital transformation, secure storage and destruction, data center operations, cloud services, or art storage and logistics. Please see our Values and Code of Ethics for a look at our principles and aspirations in elevating the power of our work together.
If you have a physical or mental disability that requires special accommodations, please let us know by sending an email to accommodationrequest@ironmountain.com. See the Supplement to learn more about Equal Employment Opportunity.
Iron Mountain is committed to a policy of equal employment opportunity. We recruit and hire applicants without regard to race, color, religion, sex (including pregnancy), national origin, disability, age, sexual orientation, veteran status, genetic information, gender identity, gender expression, or any other factor prohibited by law.
To view the Equal Employment Opportunity is the Law posters and the supplement, as well as the Pay Transparency Policy Statement, CLICK HERE
Requisition: J0108687

Work arrangement
No